4 hours delay
We booked a mitsubishi car for our trip to Shah Alam on 20 Dec, pick up time at 9pm. However, the car could not start. The car key was missing. Drivelah team sent a towtruck about an hour later. The guy checked the car and told us we need the key to start it. So it was not settled. We waited again for Drivelah team to find a solution. Almost 1am we got a replacement car. We had to change our plan, instead of driving straight to Shah Alam, we had to stay overnight in JB. We asked for a compensation and drivelah only compensate a $10 credit for the 4 hours delay to drivelah account which until today, 31/12/2024 that small amount of compensation has not been credited yet.