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Ruchell Perry

United States

2 Reviews
3 Reads
3 Useful

2 reviews

Geeta Hair

Do not buy from Geeta Hair .

Geeta does not follow their return policy They send me an ugly blond wig that was different from the hair I purchased . The wig they sent is worst quality that my Halloween wig . Immediately on Dec 4th when I got the hair I requested the refund because the wrong hair was sent . According to their policy , they would pay for the return if it is a quality issue. They claim that they check with the factory worker and that they sent me the right hair and I would be responsible for the return fee . I said no problem and even now I have not gotten the return address , they just keep going around it. Please see the latest message from them below , after once again they said I should pay for the return fee and I agreed with them . Dear, we are sorry that the product did not meet your satisfactory standards. After I checked your order with the factory, we made sure the correct hair was sent as per your order. Dear, you said you want to return it, I can understand your feelings. You need to send your current products back to China, and the freight and duties will be expensive. According to policy, we don't have any return label. The shipping fee is around US$30, and customs duties are usually charged, usually around US$150 because the item value is high. In addition, it usually takes about 25 days to send it back to China. The restock fee is $15 for each wig according to policy. This may cause you a lot of inconvenience. We sincerely hope that you can give our products a chance first, and we are willing to provide you with additional discounts on the hair products you need in the future.I hope you can consider my suggestion.

2025-01-07Helpful 1
Geeta Hair

Order number GY34697

Order number GY34697 I have been going back and forth with geeta hair for my refund since Dec 4 . I bought a colored wig and I wish I could send a picture of the trash they sent me. My Halloween wig is better quality . I have been requesting a refund and they refuse to send the return address which is not inline with their policy ! I wish you guys could see our conversation with this company ! This is the latest reply from them , dated 27 Dec. I told them I’ll pay for the return and I have still not receive the address for return friend, we are trying to help you with the return process according to the policy. Solution 1, you may return the hair back to us for refund, it usually takes about 25 days to send it back to China due to the customs inspection. We don't have any return labels. The shipping cost is afforded by the sender. We are so sorry for any inconvenience. Solution 2, we sincerely hope you could give this hair one try first, and we would send $35 cash back to your card plus $120 exclusive discount code for you. I sincerely hope you can consider my suggestion Best regards

2025-01-01Helpful 2