Unacceptable Delay and Lack of Communication Regarding My Order
Since December 18th, my order has been marked as "ready for delivery," and it was intended as a Christmas gift. It is now Friday, January 3rd, and I have yet to receive it. Despite sending multiple emails to the company, all I receive are promotional messages encouraging me to buy more products. However, there has been absolutely no update about when I will finally receive this order. This level of customer service is unacceptable. Not only have I missed Christmas, but I also haven’t been able to deliver my gifts even after New Year’s. The lack of communication and professionalism is beyond disappointing.