27 days and haven’t received my order
I ordered Apoquel on 12/15/24. I’ve been told it shipped out on 12/16/24. I have ordered from this business multiple times before without any shipping delays. I called 2 weeks ago to let them know I hadn’t received it. Today, 1/11/25, I tried to call and had to leave a message. I’ve had to buy some medication from my vet because I ran out. It’s been 27 days since I ordered. Will Update this review when I can get ahold of a live customer service rep. Update: I spoke with a representative on 1/11/25. Was told my order was being held up in Customs. Well, another order by a different Canadian company by me placed on 12/27/24 arrived here 2 days ago so I don’t know if I’m being told the full story. After declining a 10% discount for a future order and requesting a refund, I was granted the refund. Now I’ll update after I receive that refund.