Order did not come in time
I tried to order a shirt in time for an office Christmas party. I am pretty sure I checked to ensure it would arrive before the party. When I checked my email later, I realized I never got a tracking number... because it never shipped. CanadaPost was on strike, but the company never told me there would be delays. When I emailed them, they said I didn't place my order early enough for it to arrive on time and said that was clear on the website. But I don't see how I would have missed that. Anyway, it came 3 weeks later than I needed it. They do not do refunds, only store credit. So, now I have a shirt that came way too late that I have no need for and I can't get a refund. Overall, an unpleasant purchasing experience. Simply better communication about shipping delays would have helped because then I could have cancelled my order before they eventually shipped it.