Be aware! They’ll scam you!
This is a scam, and they refuse to take responsibility. We booked flight tickets for 4 people from Indonesia to Singapore and back. Two of us had to cancel due to medical reasons. On their website, it says they will take responsibility and offer refunds even up to 24 hours before the flight. We tried requesting a refund 7 days before the flight, but in the app, when you press “request refund,” it says it’s not possible. So, I sent them an email. Contrary to their policy, they said refunds can only be requested after the flight departs, and they didn’t offer any other options. Once the flight was over, I tried requesting a refund again, but all you can request is the airport tax refund, which costs 25,000 IDR. On top of that, during the flight, someone else took the seats we had paid for. This company is a scam and extremely unprofessional