United States
It’s the same issue this company hasn’t responded to me yet, they haven’t solved it either. It seems they just ignored it and want to let it get over. But I lost over $1600 (see my previous review) and whom should I talk to about this? It’s almost a year, and they should take it seriously!
On 12/24/24 I bought 2 air tickets online via Robbin Smith, Booking reference: C85M12, who was working for HotflightDeals.com (844-834-0044), paid $400,for a travel from Boston to Los Angeles on 2/22/25. On 1/20/25, Robbin called me that my flight was all set with American Airline, I even chose my seats. On 2/22/25 when we travel, the airline told us that my agent only booked my tickets, but hadn't paid yet, and I have to pay $1623.92 to fly, which I did, after I called the agent without any results. Then I have been contacting Hot Flight Deals since, and I was told they were dealing with the airline to refund me, only on 2/27/25 their supervisor Patrick Hall promised me to refund my $400, and the airline will credit my $1623.92 that I can used for future travel, which I accepted, but nothing has happened up to date. I called them many times and they were not going to solve the problem, it seems!