This is the 4th time I have ordered…
This is the 4th time I have ordered from Haybox. The hay has been good quality, but has declined with the last order, but I suspect that this is due to the time of year. I have just had my parcel delivered 5kg of blended hay. The box is in a complete mess, ripped and some contents has clearly fallen out, massive rip on the top, numerous areas of exposed hay - lord know what could have got in and potentially contaminated my rabbits food source. I would not very keen to feed this to my rabbit now, as I can't guarantee its not been tampered with. After contact from Sam at HayBox, I now have my issue completely resolved, the customer service and loyalty is unmatched. Thank you