They are worthless and never fix anything
I can't believe that there a number of positive reviews for Arkadium Support. In my experience, they are worthless. Every time I have reported a problem they respond quickly, yes, but then it is back and forth with them requesting screen shots of the problem, my extensions, try different browsers, send us more screen shots, ad infinitum until I get tired of dealing with them and they "close" the ticket because "we didn't hear back from you." They don't fix the problem, even though I have explained it in full and sent screen shot after screen shot. But they take credit for "closing" it. I'm sure their management structure thinks their developers are great because they "close so many issues." Don't waste your time with them. They never fix anything.