Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Written by the business, not verified by us.Arkadium (www.arkadium.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for their prompt responses, extreme helpfulness, and genuine dedication to resolving technical issues efficiently. Consumers consistently appreciate the friendly and professional communication style when asking questions or seeking assistance with the wide variety of available fun online games. Some reviewers were not happy with occasional game bugs, losing saved progress unexpectedly, or experiencing lengthy troubleshooting loops that ultimately failed to fix their problems. A few individuals also noted that temporary access blocks and waiting for long resolutions during these difficult moments could be quite frustrating.
Auto-generated from all reviews of this business. For reference only.Arkadium has multiple games several of which I play. I've found changing my browser to Firefox for just the Arkadium site has cut down or stopped the games resetting. They also have a great support site to assist with any problem you may have.
the support I received when I had a problem was awesome and the games are all top-notch and fun to play
JOURNEY MATCH 3 D been messed up for at 2 months now .It resets when you don’t want it to ( lot of coins , almost close to highest level you reached etc ) , AND WONT RESET WHEN YOU WANT IT TO ( stuck a long time , barely coins left , not enough of time ) .Been trying to reset it all day long now . Sign out Sign in don’t work. I found some other Arkadium games to play . Stay away from Journey until it stops resetting accidentally and it resets WHEN YOU WANT IT TO RESET. Somehow they messed up a really good game recently.
The support I received after I wrote to Arkadium, was a real surprise. I sort of expected a brush off, but Olga went above and beyond to solve my problem. The Outspell would be my favourite game on the "hard" level, and I feel really choofed when I beat the computer. Even though it has words up her sleeve that I have never heard of. Ha ha
A friend told me about Arkadium and I have pretty much become addicted to their games. Whenever I have had to use their support option, I receive a response within 24 hours (sometimes faster) and they explain what is happening and my issues are resolved. I know you can't tell anything about a person(s) over a computer, but the interaction I have received so far points to very friendly, knowledgeable people. Thanks Arkadium for providing games that us seniors/elderly people can enjoy.
Arkadium games on The Washington Post website have become unplayable due to the tsunami of advertising. There has always been an excessive amount of advertising on their WaPo games, but the recent introduction of pop up ads during gameplay have completely destroyed the game experience. Puzzles that take intense focus to solve are unplayable when you are interrupted 6+ times a minute (of game play). Used to love Arkadium games and looked forward to playing them daily. No more. Don't waste your time on the Arkadium games on The Washington Post.
Arkadium Games Website Crossword puzzle works well on my desktop. When I thought I had a problem (turned out to be my computer) Arkadium support was prompt and helpful.
I appreciated the excellent help when I had a problem that was resolved.
I’m a premium player. A recent game, Merge Haven, is a gem eater! MH has competitive smaller games that don’t display correct rankings so if you think you’re in the First spot, when the game ends (like furball frenzy), all of a sudden you end up in fifth place. You can get extra points”tools” if you win these sub-games. You will spend gems to get/keep that top ranking in order to get the extra goodies. With the deception regarding the rankings, you end up spending gems you wouldn’t spend if you knew the true rankings. Ripoff games, ripoff site. Avoid.
Doing the Thomas Joseph crossword puzzle has been my morning ritual for years. Not being able to access the puzzle for a few days was very frustrating. I reported the problem and your team responded right away. You kept me informed constantly as you worked to fix the problem. You assured me that the problem would be rectified. When I received the email to let me know the problem was fixed, I was elated. KUDOS to your team!!
Hi Calvin, Thank you so much for your wonderful review! 😊 It truly means a lot to hear that Thomas Joseph Crossword has become part of your morning ritual. We completely understand how frustrating it must have been when you couldn't access the puzzle, so we're especially happy that our team was able to keep you updated and resolve the issue as quickly as possible. Your kind words and "KUDOS" have been shared with the team—they'll definitely make our day! 💙 Thank you for being such a loyal player, and we hope you enjoy many more mornings with your favorite crossword!
Every time I have a question Arkadium staff answers so quickly and helps me understand so well. Garden Bloom is easy understandable..I enjoy returning again and again to win even more levels. God Bless you all in Arkadium.
Hi Brenda, Thank you so much for your kind words! 😊 We're delighted to hear that you're enjoying Garden Bloom and that our team has been able to answer your questions quickly and clearly. It's wonderful to know you're having fun progressing through the levels and keep coming back for more! Your encouragement and blessings truly mean a lot to all of us. 💐 Thank you for being part of the Arkadium community, and we wish you many more enjoyable gaming sessions!
Fast. No waiting for days. Follow up after is a big plus. Most companies don't follow up.
Hi Pam, Thank you for taking the time to leave us such a lovely review! 😊 We're so glad to hear that you had a fast experience and appreciated our follow-up. We believe that keeping our players informed is just as important as resolving their questions, so it's wonderful to know that it made a difference for you. Thank you for your support, and we hope you continue enjoying our games! 🎮💙
The chat feature provided the exact solution to the problem I was having with one of my favorite games - Tri Peaks. I could not ask for better service.
Hi Bob, Thank you so much for your wonderful review! 😊 We're delighted to hear that our chat assistant was able to quickly resolve the issue you experienced with Tri Peaks. Providing fast and helpful assistance is exactly what we strive for. We truly appreciate your kind words and hope you continue enjoying the game. Happy playing! 🎮✨ Best regards, The Arkadium Team
HURDLE is a terrific free online game at AARP.org, from Arkadium. Very challenging and enjoyable. Like playing the (now) NYT Wordle, in “spades”! It’s like 4 Wordle games back-to-back with an exciting ending on top!
Hi Daniel, Thank you for the fantastic review! 😊 We're so happy to hear you're enjoying Hurdle and finding it both challenging and fun. Comparing it to multiple rounds of Wordle with an exciting finale is high praise! We appreciate you taking the time to share your experience and hope you continue having a great time with the game. Good luck with your next puzzles! 🧩🎉 Best regards, The Arkadium Team
The games are great, the customer service top and everything is good
Hi Wanda, Thank you for your wonderful feedback! 💙 We're thrilled to hear you're enjoying our games and that you've had a great experience with our customer support team. Your kind words mean a lot to us and motivate us to keep delivering fun games and excellent service. Thanks for being part of the Arkadium community! 😊🎮 Best regards, The Arkadium Team
The customer support for this company is fantastic! I had trouble finding my optimal way to use the site and the support staff were patient and attentive. They kept giving me new variables to change to work together to find the best solution. They genuinely care about the customers' satisfaction.
Hi Carrie, Thank you so much for your thoughtful review! 🌟 We're delighted to hear that our support team was able to help you find the best solution. Patience, teamwork, and making sure our players have a great experience are very important to us. Your kind words truly made our day. Thank you for your support, and we hope you continue enjoying everything Arkadium has to offer! 😊💙 Best regards, The Arkadium Team
I can't believe that there a number of positive reviews for Arkadium Support. In my experience, they are worthless. Every time I have reported a problem they respond quickly, yes, but then it is back and forth with them requesting screen shots of the problem, my extensions, try different browsers, send us more screen shots, ad infinitum until I get tired of dealing with them and they "close" the ticket because "we didn't hear back from you." They don't fix the problem, even though I have explained it in full and sent screen shot after screen shot. But they take credit for "closing" it. I'm sure their management structure thinks their developers are great because they "close so many issues." Don't waste your time with them. They never fix anything.
Hi Brian, Thank you for sharing your experience. We're very sorry to hear that we've left you feeling frustrated. We understand how discouraging it can be when an issue isn't resolved after multiple rounds of troubleshooting. All reviews here - ARE REAL. A lot of people appreciate help from Arkadium Support and we always happy to help. The screenshots and browser information we request are often essential for us to identify and reproduce issues, but we certainly don't want the process to feel endless. We'd appreciate the opportunity to take another look at your case and see if we can move it forward. I checked in our database and didn't find fresh tickets associated with your Name. Please reach out to us at [email protected] and mention your previous support requests. We'll do our best to review everything carefully and help find a resolution. We truly value your feedback and hope we can improve your experience. 🙏
Maybe a silly little thing, but I queried a clue-and-answer that I didn't understand. Was I missing something, or was it a slight mistake? Olga at Arkadium support took my question seriously and it turned out, yes, that the clue had been a bit wrong. She corrected the puzzle, re-wording the clue. Future solvers will be grateful! Great quality-control by Arkadium, keeping us playing!
Hi Quourteous, Thank you so much for your thoughtful review! 😊 We're really glad you took the time to report the clue issue, and we're even happier that Olga was able to investigate and get it corrected. Feedback like yours helps us make our games better for everyone, and we truly appreciate your attention to detail. Happy puzzling, and thanks for being part of the Arkadium community! 🧩💙
The company gets back to you in a timely manner. I appreciate The Arkadium Support System. I enjoy playing quite a few Arkadium games as I get bored easily and need a challenge sometimes. Olga was great! Keep up the great work. Merri Winn
Hi Merri, Thank you so much for your wonderful review! 😊 We're delighted to hear that you enjoy our games and that Olga was able to provide the support you needed. Your kind words mean a lot to our team. We'll be sure to share your compliments with Olga! 💙 Happy gaming, and thank you for choosing Arkadium! 🎮
The representative listen to understand what the issue really was. Then offered solutions that resolved the problem. If I were asked to tell others what kind of customer service I would want from any company, I would use Arkadium as a standard. Listened, focused on solving the issue, offered alternative solutions, stayed with problem until it was resolved. Very pleased.
Hi Darell, Thank you for your fantastic review! 😊 We're thrilled to hear that our support team took the time to understand your issue and helped resolve it. Providing thoughtful, patient, and effective support is exactly what we strive for, so your kind words truly mean a lot to us. Thank you for making Arkadium part of your day, and happy gaming! 🎉
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