liars
I purchased a phone through samsung and opted to trade in my old phone for a credit of $160 off the price of the new phone. I used an affirm payment plan on this new phone. Once I received the new phone, I had a certain amount of time to mail the old one in for the refund. I mailed it before the date it needed to be mailed by. I start getting emails that they never received my return and that I would be charged the $160 from the card I had to put in. I reached out to customer support and they found that the phone had been received. I foolishly though the situation was resolved. A few days later, I get charged the $160 that I really didn't have to spare. I freaked out and emailed support. They told me that the phone was being examined, and not to worry because they would refund the $160 if they accepted it. Now, let's just unpack that: why are they charging me money if they don't know yet? There was nothing in the fine print that said I would be charged no matter what upon mailing it back. But what am I going to do about it, right? In any case, they assured me I would get my money back if they accepted the condition of the phone. So let's fast forward to today. I just received an email from both samsung and affirm. They accepted my trade-in. That's great, right? Except instead of refunding me directly, using the card they charged, pulling money I made clear I NEEDED back in my bank account, they sent it to affirm, who used it towards my balance. I am SEETHING. I don't need 3-ish fewer payments; I need the $160 they took from me back where they took it from. DISGUSTING way to do business.