Impossible to Schedule Service, No Follow-Up, No Customer Support
First off, the water filter was extremely expensive and it is impossible to schedule service. I would not recommend this company to anyone. I have been trying for the past two weeks to schedule my annual service appointment with Leaf Home Water Solutions, and the experience has been extremely frustrating. My water filtration system is continuously displaying a warning message stating that I need to schedule an annual checkup because the water may not be safe. The unit also emits a loud, constant beeping sound that cannot be disabled until service is completed. During these two weeks, I have called customer service every day. Most of the time I am placed on hold for long periods and no one answers. When I use the automated callback option, I often never receive a callback. On the occasions when someone does call me back, I am told that a manager or scheduling representative will contact me to arrange my annual checkup. Unfortunately, nobody ever follows through. I have also emailed customer service multiple times and have never received a response. There is no option to schedule service online, which leaves customers dependent on a phone system that does not seem capable of scheduling appointments. A representative told me that a manager would call me back, but after several days I received no call. When I contacted the company again, I was told a manager was not available and they "are not permitted to provide the manager's name, email address, or phone number". At this point, I have spent countless hours trying to get a simple maintenance appointment scheduled while listening to a constant warning alarm from a system I paid good money for. The lack of communication, accountability, and customer support has been incredibly disappointing. I hope Leaf Home Water Solutions improves its customer service and scheduling process, because my experience has been unacceptable.