PayPal protection is useless
Opened a dispute with PayPal for an item that I purchased via PayPal. Wrong item was delivered and seller not playing ball. PayPal intervened and said that they would refund my money only when I have returned the item. It will cost me £45 to return a £83 item (then I have to hope that seller refund is honoured). Seller keeps ignoring my emails for a pre paid return label Contacted PayPal who say I need to return the item. PayPal have said I have 10 days to return the item or the case will be closed. All I need is for PayPal to get seller to send out a pre paid return label and the item will be shipped back to seller on same day. PayPal say the case is now waiting for me to provide shipping company details and tracking number and there is no option to discuss or update the case without forking out the £45 to ship it myself. So the PayPal protection is useless. It looks like I have a £83 item that is of no use to me. Will not be using PayPal in future unless I gave no other option. Not a happy customer