One of the worst banks I've come across
I have many issues with DBS but because my home loan is with this bank, I'm stuck with it for a while. First of all is the ibanking phone app. Unlike all the other Singapore banks, its mobile app is super crappy, it's a hit and miss, sometimes 2FA works, sometimes it doesn't. Then the phone banking, many times when you key in the right OTP, it was dismissed as the wrong password. Credit card waiver application is also super painful as when you keyed in the 16-digit credit card number and you are told that its invalid. I have never encountered such nonsense from OUB, OCBC, CIMB or Citibank. The waiting time for phone banking is also unbelievably long. Should have listened to my friend who told me to stay clear of DBS.