Caveat Emptor mars hydro ripped me off
Stole $185 from me. I bought a 4x2 deluxe grow tent with bluetooth controller and a 5L Humidifier as one purchase and I bought a "43 controller" and a par meter for an additional $185 on the same ticket. They shipped the tent and heavy (probably 35 kilos) 47"x26"x12" box with the bluetooth controller and the 5L Humidifier taped to the big tent box because they want to cheat the shipping company. The package arrives in good condition to be shipped directly from China to California and trucked across the USA to the East-Coast, but there was no 43 controller or par meter included. I contacted the company and instead of replacing the item they basically insinuated I was lying. Customer service is a joke, these people are dishonest and if they cheat the shipping company, and they stole from me, they will do the same to you. I have tried for a week now to resolve this issue but instead of making good on a damaged or missing item and shipping one out to me they instead refuse. I will tell you this for certain, if you buy anything from mars hydro and you are lucky enough to actually get it delivered you better hope you never have a problem with it. These people don't care about customers, standing behind their product, or even trying to become a respectable company. Take my advice, buy Gorilla Tent, Vivosun, AC Infinity or Spider Farmer. These companies care about their customers and do not try to steal from them like mars hydro does. This was my 2nd and 3rd purchase from this company, but mars hydro will never get the opportunity to steal from me again. *UPDATE* Mars Hydro lied (are you surprised?) They have never tried to satisfy the customer. They tape 5 boxes together to cheat the shipping company so they will rip you off too. And then lie on here to make you think they are trying to resolve the issue. I know now that if the mars hydro equipment I own ever breaks during the "warranty period" to throw it away and buy something else from a better company. Both mars hydro lights I currently use, a 325w, and a 300w both run hot even at 50% power and a fan blowing on them. Heat is a byproduct of inefficiency and I wouldn't doubt it if these lights were built with fake Chinese counterfeit Samsung diodes. They run considerably hotter than led lights by Spider Farmer. They even run hotter than my Vipar 425w and this light is a lot more powerful. No mars hydro is lying, they have made no attempt at all to either ship a 43 controller and par meter to me, or to return the money I paid for it. *UPDATE FEB 15, 2025:* Mars hydro never tried to contact me, or correct this issue. Fortunately I used my credit card through PayPal so after contacting them I was able to get the money back mars hydro tried to steal from me. And on top of that the 6" oscillating fan quit oscillating. It still blows air but no longer moves side to side. I suspect the light has fake, counterfeit Chinese made Samsung diodes too because the heat generated by this light and driver will burn blisters on you if you brush against it. Worst company I have ever dealt with and that says an awful lot about this awful company. The "reply" to my complaint was "we will let the appropriate department know". This is a "canned" response to every single complaint and means nothing. I only used the fan for 3 weeks before it broke, but I won't even bother dealing with a warranty claim for 2 reasons. 1. Their customer service is the worst in the business, and 2. If the fan were replaced it would be the same flimsy, worthless junk. Their prices are cheap and you get what you pay for. As this mars hydro junk wears out it will be replaced by SpiderFarmer, Vivosun, or AC Infinity. I have an AC Infinity oscillating fan I've used for more than 3 years without a problem. Mars hydro made it 3 weeks. Bad product & bad customer service = a company to stay far, far away from.