Utterly Disappointed for 3rd Time
I have no choice but to deal with CompAsia because official Samsung engages with CompAsia for their trade-in services. The driver failed to turn up after we have scheduled a pick up of my old phone on the specified date with the reason being "Car Broke Down". The date was arranged almost a month prior. This wasn't a last minute arrangement. But this wasn't the first time this occured. In the past (2023), when I also traded-in my old phone for a new phone with Samsung, they also used CompAsia for the trade-in service and CompAsia also failed to show up the 1st time with the reason also being "Car Broke Down". We rescheduled to another date then to my shock, they told me they couldn't come again. After I got so mad at them they finally show up on the 3rd reschedule. This is the 3rd time they failed to show up with the same reason, "Car Broke Down". How bad is the condition of their cars that it keeps breaking down? Everytime CompAsia has to pick up my old phone for trade -in they just couldn't make it. CompAsia doesn't understand that people had to find time and make effort to be at home and wait for them. I took a day off to be home and I'm not being paid for the day I'm not working. Now they are telling me to reschedule and I have to risk another day of not being paid and them not showing up. They don't do pick-ups on weekends by the way. And they do this to me 3 times. Making the same mistake 3 times just seems intentional. I don't understand why Samsung is working with them. Samsung definitely needs to know about this especially if I am not the only one experiencing this.