Request for Refund — Incorrect Item Sent
I ordered two pairs of gloves, but one of the items I received was not the correct product. Unfortunately, I only realized this when I returned the gloves because they were too small. Now I have been informed that I will not receive my refund, even though the mistake occurred because the wrong item was sent to me in the first place. This situation is unacceptable, as I should not be penalized for an error that was outside of my control. I kindly request that you review this case and issue a full refund for the incorrect item. Please let me know if you need any additional information from me to process this. Best regards, Camila Order number: #4650894