Very disappointing experience with…
Very disappointing experience with ZenMarket. The main issue was not the product itself, but the extremely slow processing and poor customer support. My order spent almost 2 weeks in the purchasing/shipping stage before finally being processed, and only afterward I was informed that fast delivery would no longer be possible. Because of this delay, the package will not arrive before my important deadline on June 6, making the purchase practically useless for me. Another frustrating point was a misleading product presentation. The listing photos clearly showed two earrings, while the important detail that only ONE earring was being sold was easy to miss for international customers relying on translation tools. What shocked me most was support’s response. Instead of trying to help, ZenMarket stated that contacting Japanese sellers with complaints from foreign customers could result in them being “blacklisted.” This felt extremely unprofessional and gave the impression that the company is unwilling to properly represent or protect its international customers. I understand proxy services have limitations, but customers should still receive transparent communication, reasonable processing times, and actual support when problems happen. Unfortunately, this experience seriously damaged my trust in the service.