Deceiving
I reached out the company after seeing a product that I thought might work for my blind corner cabinet. Got a response that day, assuring me the product would fit my opening. Product was ordered, even though the shipping is CRAZY EXPENSIVE. And, when the product arrived, the installation instructions clearly showed another opening minimum and, even though we tried to get it into the cabinet, it didn't fit. No way it was configured for a narrow opening. I had to ship the item back (minus return costs, of course, even though it wasn't my issue). I don't know if the item was pulled incorrectly in the warehouse or the website description is inaccurate but, again, not my problem. I ordered based on the recommendation of the customer service. The worst thing is their phone number takes you to an operator who informs you that it's an online-only platform and emails are the only way to actually 'speak' to someone. The same goes for the chat option. Then why in the world publish a phone number and chat option??!! My question and concern could have been addressed in 10 minutes instead of 10 hours of email traffic. The final straw was, even though the shipment was in 2 boxes (ie 2 labels), I received only 1 label to return the item. I had to go through the trouble of doing another return to get another label to slap on the second box. Maybe online/AI generated isn't the best way to serve your customer base...