Bad service and flexibility
I have always had good experiences with Agoda, but unfortunately, this time was different. We booked a hotel, intending to reserve a room for a specific date. However, after completing the booking, we realized within five minutes that the wrong dates had been selected. We immediately called Agoda’s customer service, expecting a quick and easy fix, given that the mistake was noticed almost instantly. Unfortunately, despite our prompt action, the support team offered no help at all and refused to modify or cancel the booking. Mistakes happen, and we understand that policies exist, but when a company is unwilling to assist loyal customers who report an issue within minutes, it raises concerns about their flexibility and commitment to customer satisfaction. Very disappointed with Agoda’s lack of support in this situation. Will think twice before booking with them again