Helpful expert, very dishonest company.
The expert was very helpful, but this is a review of the company itself, askanexpertonline.com. This company is extremely dishonest and scammed me. I was online chatting with a representative from Broan-Nutone, a company that makes appliances. They offered me the opportunity to talk with an expert. I was sent a link and told on the Broan chat that there would be a one-time $5 fee. I entered my cc info and proceeded to have a text exchange with a very helpful person who was my “expert.” All good. Except that without my permission, I was signed up for a membership in askanexpertonline.com for $65/month, and my card was charged $70! I was not even notified that I’d been charged, and only found out by looking at my cc account online after reading reviews of the company. I quickly canceled my membership (within minutes of using the service) but the charge was not removed. I agreed to a $5 charge but feel that I was scammed out of the other $65. A reputable company like Broan should not be connecting customers to these thieves. I feel for the professional contractors and others who work for them answering questions. The man who helped me deserved the highest rating but I had to downgrade my rating because of the company’s dishonesty.