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Is Askanexpertonline.com legit?
Askanexpertonline.com (askanexpertonline.com) has a 4.8 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-26.
I went on this site about a dishwasher problem. After answering a few questions with an assistant, I was asked to pay NZ$10 and proceed to talk to a technician. My card was declined, so I went through the process again. This time I was asked to pay NZ$2.
I thought this seemed suspicious so checked the askexpertonline.com site on Trustpilot. I seemed to be legit, so I entered my credit card details.
The page loading was then interrupted by Guardio with a warning about fraud.
I checked my account and found there was a NZ$70 payment pending with the "YOUR HOME REPAIR QNA 0800 452 621 US" description.
It seems that I have been phished and I have cancelled by credit card...
I called my bank to discuss my concerns. While I was on the phone, the company attempted to put through a payment for a further NZ$100. My bank is treating it as fraud and will be in touch with the police.
BEWARE - YOU ASK A QUESTION AND YOU GET SIGNED UP FOR TWO YEARS OF RECURRING BILLING AT $65.00 PER MONTH. NOBODY TELLS YOU THIS OR SENDS YOU AN AGREEMENT THAT TELLS YOU. IF YOU TRY TO CANCEL THE UNWANTED SUBSCRIPTION YOU GET A RUN AROUND OF A MOST ABSURD AND DIFFICULT PROCESS. I GOT AN EMAIL MY "SUBSCRIPTION" WAS CANCELLED AND THEN WAS TOLD CANCELLATION WAS A THREE STEP PROCESS. SEEMS LIKE A REAL UNETHICAL AND FRAUD LIKE PROCESS. MAKE SURE YOU KNOW YOUR RIGHTS AND LIABILITIES.
Reply from Askanexpertonline.com2026-08-25
Hello Stuart,
Thank you for taking the time to share your experience. We understand your concerns regarding the membership and recurring billing.
I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
Just experienced the second $65 charge on a “subscription” that they claimed we entered into. Complete fraud. First $65 charge that hit our VISA my wife called them and dropped the name of our NC Attorney General’s office, and they quickly cancelled the charge. Now, 2 and 3 months later they pulled the same trick in consecutive months, so once again, we called, threatened to turn it over to NC authorities, and guess what… They once again buckled and promised they would “cancel “ our account. Time will tell if they try the same fraud again. But please, if you ever get a message from Ask an Expert, delete it, and never go back to these fraudsters. Don’t make the mistake we did, and never giving out a credit card # to these thieves.
Reply from Askanexpertonline.com2026-08-24
Hello William,
Thank you for bringing this to our attention.
We have reviewed your concern and, as a courtesy, have processed a refund for the charge in question. Please allow your financial institution some time to process and post the refund to your account.
We appreciate you taking the time to share your feedback.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
Signed up for this company thinking we were working with Amazon and would be refunded $1 (nowhere did I see that I was signing up for a subscription). Saw we were charged $56 dollars on our credit card statement, so called askanexpert to cancel the subscription. According to "jeff," they could cancel the subscription for $50 or we could cancel online and be charged six-month subscription, which we don't want or need.
When I told "Jeff" that this was a shady business practice and that we just want to cancel the subscription with no extra charges, he said he would have his supervisor call us back. Supervisor "Jeff" then calls us back, says the same thing as regular "Jeff" and then hangs up on us.
Amazon is also shady for allowing this company to look like they represent them.
Reply from Askanexpertonline.com2026-08-15
Hello Gina,
Thank you for reaching out to us. We understand your frustration, and we also understand your concern about the sign-up process and your impression that you were interacting directly with Amazon. We're here to help you.
If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
Basically a fraudulent site….iused the service one time and…
I used the service one time and cancelled. I continually am charged $55 a month. They said I signed up for a year. NO WAY, THIS SITE IS A FRAUD.
Reply from Askanexpertonline.com2026-08-15
Hello Dan,
I understand your concern. We’ve requested more info through Trustpilot. Please reply there so we can investigate further.
Best, Hazel,
JustAnswer Customer Care
[email protected] 1-800-805-5962
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