Unfair Ban, No Refund, and Inconsistent Moderation
I was permanently banned from Minehut for making a clearly immature but harmless joke in chat among friends. I'm 16, and there was no malicious intent whatsoever. Despite this, I was accused of “predatory behavior”—a serious and completely inaccurate label based on context. I appealed the ban, but it was immediately denied without a proper review or chance to explain. I received no warning beforehand and no meaningful response from the moderation team. Even worse, I was given no refund for my paid plan despite the false ban. Support is extremely slow to respond, even for paying users. Performance-wise, Minehut servers are unreliable at best—frequent lag, crashes, and underpowered hardware. But what really sealed it for me was seeing others get away with saying extremely inappropriate things, including racial slurs, without any punishment. The moderation feels inconsistent, unprofessional, and automated.