🚨 HORRIBLE USER EXPERIENCE & TERRIBLE SERVICE! 🚨
CheapTicket Singapore has one of the worst user interfaces (UI) I’ve encountered. There is no proper confirmation prompt before finalizing a cancellation, making it too easy for users to accidentally cancel a booking without realizing the consequences. To make things worse, when I immediately contacted their customer service within minutes to undo the cancellation, they refused to assist, claiming it was already processed. How can a system be so rigid that it doesn't allow even a grace period for quick reversals? On top of that, they take 8–10 weeks to process refunds, and in my case, they even denied any refund, despite knowing they would receive the amount from the airline. This is completely unacceptable and feels like a scam. Avoid CheapTicket at all costs! Their poor system design and terrible customer service make them unreliable and untrustworthy.