Communication issue in initially contacting a customer service rep
I did initially have trouble getting through to the number (listed by a Google search) but that seems to now be fixed. I also could not get anyone to respond on a chat session to talk about an issue with a scanner I had bought but I understand that the team was short staffed that day. Maybe just add a message to your chat platform next time? The positive story about LJM is that I had a really good interaction with Beth who managed to resolve my issue in a timely manner with the very good customer service she gave. Issues do crop up from time to time and it really is the putting right that counts. Thank you Beth!