Decent products, awful customer support
This review is more geared toward the customer (dis)service provided by this company, and less so on the products. For the one order I actually had completed by them, the lingerie I ordered actually seemed to be good quality for a decent price. It fit my girlfriend well, and according to her was pretty comfy. That being said, I could not have been more disappointed with my second order. As of this writing, it has been 16 days and the order still has not finished processing. I reached out to support multiple times. Initially I was told that processing times were tripled, and that they were working to get my order shipped, and gave me $5 in store credit. That's fine, although this was already 10 days past my order date. Even if processing times were tripled, that would only take 6 days given their quoted typical processing time of 1-2 days. Either way, I let it rest. 6 days later the order was still processing. At this point I no longer wanted the items I had ordered, and reached out to support to cancel my order. They told me it could not be cancelled. I said I no longer wanted the items. They said we cannot escalate this issue. They told me I could return the items after I received the order. Here's the kicker: they charge a restock fee for returned items. At this point, I've accepted this is a dishonest company with bad support and terrible logistics. Researching the issue, I've found other customers have had the same experiences I've had, going back a decade. With a clear track record of issues, and now having experienced them myself, I would never recommend Adore Me to anyone else. The products are good, but the gamble is not worth it. Take your money to a brick and mortar store that might actually fulfill their promises.