Shady, shady, shady
Scheduling was OK and prompt but a lot of text and email Mail to manage. I was given numerous service tech information and one of the ones sent came out about 30 min outside the window. Tech did not seem knowledgeable or just did not want to do the correct troubleshooting, sold me the most common replaceable part, barely did any investigation, told me to watch the issue and if in two weeks it hasn’t shown signs of being fixed to call back. The problem never stopped, but he text said it was OK so I waited the two weeks and tried to schedule back a return on their guarantee. I requested a different tech as the first one did not seem knowledgeable and just seemed like a scam after numerous back-and-forth and then scheduling the same tech over and over and over I called their customer service explained the situation and was told I would get a new tech, but it would take a little while to schedule only to get an email stating that it has to be the same tech that originally didn’t fix the problem. I told them I did not feel safe or secure with the original tech as he seemed shady and suspect, but apparently that that’s how they handle their customers, they don’t!