First time buying experience and will be my last
I started a new hobby of collecting trading cards and joined groups that will post new stock alerts on hard to get football packs. In this case it was for 24’ Donruss Football Mega Box… I got an alert they went live with 1,200 boxes. I quickly purchased 3 out of the 20 limit per customer. My order processed with no issues and was accepted and I was even charged for it. Soon after it was out of stock of course as its high demand item. But I got lucky, so I thought. Then roughly an hour later they had another drop of 1,230 boxes of the same item (keep this in mind). Fast forward 2 hours and I receive an email of my order being canceled due to them not being able to fulfill order! But how could this be? I bought 3 of the 1,200 available that first was released. Then they did another drop of roughly same amount of boxes. But here they are saying they couldn’t fulfill my order that had already been placed and processed and they then release more but canceling mine and not everyone else’s?!? I then email them myself asking how this happened and the only explanation was, sorry people in the physical store must’ve bough them so we can’t fulfill the order but don’t worry turn on notifications for the next time… like what?!?! Explanation made zero sense. This was also my first time ever buying from Scheels and apparently my last as well. Extremely disappointed. Also being new to this hobby I know there’s thousands of people with bots buying these cards and maxing out the 20 per customer limit and I didn’t see a single person say there order got canceled. Crazy right?