Shut this company down!
My experience is exactly like Charlotte's experience. I am sick and tired of the robot I speak to in customer service. What a waste of my time. I send emails to service and get no reply. I call customer service and get the same canned speech. My order apparently is in Brantford Ontario, but I cannot get a phone number for this company in Brantford. Just the same 1-800 which is useless.