Quality issues solved but customer support can be better
I had new issues with my drone X1 after repairing it under my cost. I started to raise concerns about product quality in less than a year of usage. However, after several support requests where I uploaded data, videos and facts, the response time from the team wasn't adequate. After writing to the Director of Sales, the case was taken seriously and the support team did a quality inspection and found the rootcause. So, In terms of customer experience, it wasn't easy, but eventually the case was solved. It is still an amazing product and I forgive some youth imperfection. I’m looking forward to a stronger version, able to do sharp curves at speed of 30km/h.