A refreshing experience
It is refreshing when you call a company you find online and they pick up the phone the very first time you try to call them. They gave me a great first impression. I felt good placing my order knowing I will get help when I need it. The woman on the phone assured me that they have been around for a long time and they will be there 10 years from now too, and to call anytime and someone will be there to help. It was a very good first impression.