Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
Written by the business, not verified by us.
Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
1. Hudson Reed should have a live operator and a phone number for customers to call when email communication fails.
2. There was no tracking of product accuracy between Hudson Reed and FedEx.
3. It was not clearly indicated on the website nor after the purchase was made that the products came from the UK and not through a US distributor.
4. Purchasing the items was done instantly, yet delivery and getting the product through customs was a very lengthy process.
Hudson Reed has much streamlining to do.
what went wrong , i ordered a radiator, case number 0473538,. i received the radiator shortly after ordering . the valves to hook it up did not arrive with the radiator . they were shipped seperately and they were not the right valves. i notified lea about this issue and sent photos of the ones i recieved and the ones needed. i was sent info that the correct ones were shipped. however a week later i have not received the correct ones.
i think i need to return every thing and find another source for the product that i need.
Reply from Hudson Reed USA2026-09-03
Good afternoon,
Thank you for your review.
We’re very sorry for the issues you’ve experienced with your order and sincerely apologise for the inconvenience and frustration this has caused.
We have tried to contact you by telephone but unfortunately couldn’t reach you. We have sent you an email with an update and the next steps we have taken to resolve the issue.
We hope to speak with you soon and get this fully resolved for you.
Kind regards,
Ellie
HudsonReed USA
Olivia was very helpful with an damaged heater I received. The company has great customer service and extremely fast shipping. Great experience with themand the heaters are great.
Reply from Hudson Reed USA2026-09-03
Good afternoon,
Thank you so much for your fantastic review!
We’re delighted to hear that Olivia was able to assist with your damaged heater and that you were happy with the service you received.
We really appreciate your kind feedback and hope to welcome you back again in the future! 😊
Kind regards,
Ellie
HudsonReed USA
From purchasing to receiving our beautiful Cast Iron Radiator, Hudson Reed left us speechless! The unit was installed today. Absolutely stunning!!
Thanks again!
Reply from Hudson Reed USA2026-08-31
Good morning,
Thank you so much for your wonderful review!
We’re thrilled to hear you’re so pleased with your beautiful cast iron radiator and that it has now been installed.
It’s fantastic to hear you’re happy with the finished result, and we hope you enjoy it for many years to come!
Kind regards,
Ellie
HudsonReed USA
Your customer service rep never have up in me, but finding the correct part number was challenging and created delays waiting for the wrong part to be delivered. Ultimately got the right part delivered and it fixed the leak.
Reply from Hudson Reed USA2026-08-19
Good afternoon,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our customer service team continued to assist you in finding the correct part and that, despite the initial delays, the right part was eventually delivered and has resolved the leak.
We’re sorry for the inconvenience caused by the incorrect part being sent initially, but we’re glad we were able to get this resolved for you.
Kind regards,
Ellie
HudsonReed USA
Two years after purchasing the radiator, I noticed some imperfections and cracking in the paint. I contacted customer service and sent them a few photos. No additional questions were asked, and within just a few days, I received a replacement. Truly 5-star customer service!
I should also mention that when I originally ordered the radiator, I underestimated the size I needed. I contacted the company to request a different size, and they handled the exchange quickly and efficiently, completing everything within a week.
It’s rare to find a company that stands behind its products and takes such good care of its customers, both at the time of purchase and years later. Highly recommended!
Reply from Hudson Reed USA2026-08-19
Good morning,
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear that our team was able to resolve the issue with your radiator quickly and efficiently, and that you received your replacement within just a few days. We’re also pleased we could assist with changing the size of your original radiator and make the exchange as straightforward as possible.
We really appreciate your kind words and your recommendation – feedback like this means a lot to our team!
Kind regards,
Ellie
HudsonReed USA
EASY website to navigate, good description of product, pleased with the sleek look. Have NOT used the radiator yet as its still summer, but from what Ive seen so far, would recommend the sleek look.
Reply from Hudson Reed USA2026-08-07
Good afternoon,
Thank you for your lovely review!
We’re pleased to hear you found our website easy to navigate and the product description helpful. It’s great to know you’re happy with the sleek look of your new radiator, and we hope you’re just as pleased once it’s fitted and in use.
We really appreciate your recommendation!
Kind regards,
Ellie
HudsonReed USA
The radiators are exactly what I was looking for based on the fact that they aren't as heavy as the old cast iron and they don't take up much space considering the BTU output.
The radiators are exactly what I was looking for in smaller bedrooms. They look great and don't take up much "real estate" since they are vertical. I would have liked to have known ahead of time that I was going to have to address customs, but in the end, it all worked out and I will order from Hudson Reed again. Quality and timing of delivery was perfect. Two of the shipping boxes were damaged but the radiators visually appear fine. I look forward to installing them and enjoying the heat that they will supply this winter in upstate NY.
Reply from Hudson Reed USA2026-08-04
Good afternoon,
Thank you for your wonderful review!
We're delighted to hear the radiators are exactly what you were looking for and that you're pleased with the quality and delivery. We appreciate your feedback regarding the customs process and will take this on board to help improve the customer experience.
Thank you for choosing us, and we look forward to serving you again!
Kind regards,
Ellie
HudsonReed USA
I’ve left my original response for clarity, but lead with the edit.
There were complications with delivery, but Hudson Reed was responsive and kind.
Original review:
The customs paperwork was not included in the shipment, I have yet to hear any progress on the order since having to provide them with the forms myself. My contractor is now delayed because of this. Incredibly disappointing
Reply from Hudson Reed USA2026-08-03
Good morning,
Thank you for taking the time to leave your review. We’re very sorry to hear about the delay and appreciate how frustrating this must have been, particularly as it also impacted your contractor.
Following our recent telephone conversation, I’m pleased to confirm that your order has now been delivered and the issues raised have been resolved.
Thank you for your patience and understanding throughout. We sincerely apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Ellie
HudsonReed USA
Fast delivery
Very nice looking radiator.
Hope it works as well as it looks.
Reply from Hudson Reed USA2026-08-03
Good afternoon,
Thank you for taking the time to leave us a review!
We're delighted to hear that your radiator arrived quickly and that you're pleased with its appearance. We're confident it will perform just as well as it looks, and we hope you enjoy it for many years to come.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Ellie
HudsonReed USA
My sincere thanks to Daisy May for her superlative customer service in resolving my towel rack issue. She answered every question and was the consummate professional. Thank you very much!
Reply from Hudson Reed USA2026-08-03
Good afternoon,
Thank you for your fantastic review!
We're delighted to hear that Daisy May was able to resolve your towel rack issue and provide the high level of customer service you deserved. We'll be sure to share your kind comments with her.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Kind regards,
Ellie
HudsonReed USA
Lea with Hudson Reed was just downright helpful. From start to finish she was clear, direct, and to the point while maintaining a positive demeanor. So many times with returns/claims/exchanges there is so many wasted back and forth emails that could be compiled into one all encompassing. Lea was able to do that effectively the first time. I am very happy with her service as well as the company. I will be shopping here again in the future.
Reply from Hudson Reed USA2026-07-31
Good morning,
Thank you for your fantastic review!
We're delighted to hear you had such a positive experience with Lea. We'll be sure to pass on your kind words to her, as she'll be thrilled to know her support made such a difference.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
Ellie
HudsonReed USA
The extra valves that we ordered came right away. Our client LOVES the towel warmers.
Reply from Hudson Reed USA2026-07-31
Good morning,
Thank you for your lovely review!
We're so pleased to hear your additional valves arrived promptly and that your client loves the towel warmers.
We really appreciate your feedback and hope to work with you again in the future.
Kind regards,
Ellie
HudsonReed USA
I am writing a PART 2 to my last experience. I thought Hudson Reed had come through and fixed my issue after sharing my challenges here. I will copy and paste my last correspondence below. In summary, after posting this below, I had a customer service rep from Hudson Reed reach out and they were replacing my cartridge that was impossible to purchase in the US. It would be shipped immediately. I was thrilled until I checked the part number that they sent. IT WAS THE WRONG ONE. Somehow I was the only one who knew this but I have put so much time and energy into learning about fixing this shower along with hundreds of dollars paid to a plumber. I brought this to their attention and this is what their response was. Case number: 00455036
***Thank you for your patience.
I have looked into your query with our quality assurance team who have advised you are correct that there was a specific cartridge manufactured for the US market with a 32-splined head.
Unfortunately, this cartridge is no longer in production, and we are no longer able to source it. As a result, we are unable to offer a replacement or provide any further assistance in this case. We apologize for any inconvenience and appreciate your understanding.
If you have any further requirements we can help you with, please do not hesitate to contact us again.
Kindest regards,
Ellie
HUDSON REED, please help me get the right cartridge. I see it for sale on international websites. Or send me a new shower. I have invested in two of these and one is in my stucco. The only shower we can replace it with is this model because the outline in the stucco is for this shower. Hoping you can help, Lauren. Thank you.
MY ORIGINAL MESSAGE ON TRUSTPILOT
I have owned two Hudson Reed showers, both dual exposed traditional Thermostatic Shower Valve with Grand Rigid Risers. The more recent order number for one of the showers is 98000014928. We had an issue with the first shower and Hudson Reed kindly sent us a new replacement thermostatic Cartridge for dual valves to replace the one that was broken. There is a plastic piece on the valves that seems to be problematic and break easily. That was order 98000031765. After reading reviews on this site, the valve to this shower is an issue and one customer claimed his broke 3 times in a short period of time. The valve was sent to us when Hudson Reed provided support to the US. The same shower now has the same issue after being diagnosed by a plumber 5 years later. I reached out to the USAHUDSON REED and they said, "We know longer sell this shower and are therefore unable to provide any spare parts for this model. " However, they do sell the showers in other countries! Now I am left to buy a part on eBay internationally and pay a tarriff. Then I went through the contact us form on the Hudson Reed site to see if I could get any further and had NO response. Since Hudson Reed still sells this shower -(the milano-elizabeth-chrome-and-white-traditional-twin-exposed-thermostatic-shower-with-grand-rigid-riser-rail-2-outlet-86315 I would think they could still support their US customers.) There are many positive reviews by satisfied customers on Trustpilot but I have hit many roadblocks with even assistance finding another valve to buy. We have committed to this shower and it is stucco'd in to our wall so never in a million years did I think we wouldn't find a replacement valve in the US. Looking forward to seeing if I can get anywhere here on this site. My case number is 00455036. UPDATE 7/16 - Hudson Reed responded. They immediately sent out a valve arriving soon. I am relieved and appreciate this immediate positive customer service. However, I still not know where to buy this in the future if this happens again. I'd like to keep a valve on hand. My emailed invoice had a link to a live chat or even a number to call but I don't see a live chat when clicking on it and no one has ever answered the phone. Please advise how I buy one of these valves in the future as I fear this could happen again. Thank you!!
Hudson Reed's response on July 15, 2026
Hello,
Thank you for your review.
We are sorry to hear about the difficulties you have experienced and we appreciate you bringing them to our attention.
We understand how frustrating it is to encounter the same issue again, especially when your shower installation makes replacement impractical. We also appreciate your disappointment regarding the information you received about spare parts and the delay in responding to your enquiry.
We have reviewed your case and we can confirm that the thermostatic cartridge for your shower, purchased in 2019, is available. A replacement thermostatic cartridge has now been arranged and is expected to arrive within 2–7 working days.
Reply from Hudson Reed USA2026-07-24
Good morning,
Thank you for taking the time to update your review. We are very sorry that, despite our best efforts, we have been unable to provide the replacement cartridge you require.
Following further investigation, we confirmed that your shower uses a specific cartridge manufactured exclusively for the US market. Unfortunately, this part is no longer in production, and we have been unable to source it ourselves.
Following our recent correspondence, I can confirm that your concerns have been discussed in further detail and that a suitable resolution has now been reached.
We hope you are satisfied with the outcome and appreciate your patience and understanding while we worked to resolve this matter.
We sincerely apologise for the inconvenience caused and thank you for giving us the opportunity to address your concerns.
Kind regards,
Ellie
HudsonReed USA
An excellent product which delivered quickly, and Lea in customer support was wonderful.
Reply from Hudson Reed USA2026-07-07
Hello,
Thank you for your 5* review!
We are so pleased to hear that you were happy with the product and our fast delivery. It is also wonderful to know that Lea provided you with excellent customer support - we will be sure to pass on your kind words. We really appreciate your feedback and look forward to hopefully being able to work with you again!
Many thanks.
Lauren
HudsonReed USA
I really appreciate the customer support I've received to help me choose the right model, and to return one of the accessories that I didn't need after all.
I was placing the order from the US, so I wasn't sure about the electrical compatibility, delivery time, etc. It was great that I received prompt responses to my many questions.
Reply from Hudson Reed USA2026-07-02
Hello,
Thank you for your 5* review!
We are delighted to hear that our customer support helped you choose the right model and made the returns process straightforward. We understand that ordering internationally can raise lots of questions, so we are especially pleased we could provide the prompt guidance and reassurance you needed. Thank you for choosing us, and we hope you enjoy your purchase for many years to come.
If you ever need any further assistance, we are always happy to help!
Many thanks.
Lauren
HudsonReed USA
To the Hudson Reed Mgt Team - I had an amazing experience with your customer service team - our contact was Jack and he was able to determine the part that we needed and have it shipped quickly. He was also extremely professional and responsive. I find that customer service has been lacking overall, Jack was awesome and leaves an impression that makes me want to continue to purchase your products.
Thank you,
Kathy Stiveson
Reply from Hudson Reed USA2026-07-01
Good morning,
Thank you so much for taking the time to share your experience. We're delighted to hear that Jack was able to quickly identify the part you needed and provide the professional, responsive service you deserve.
Your kind words mean a great deal, especially knowing that Jack's support has given you the confidence to continue choosing Hudson Reed.
Thank you again for your support, and we look forward to serving you again in the future!
Kind regards,
Ellie
HudsonReed USA
Good morning,
Thank you for your kind review!
We're delighted to hear that you received excellent customer service throughout your experience with us.
Your feedback means a great deal to our team, and we look forward to helping you again in the future.
Kind regards,
Ellie
HudsonReed USA
The ordering process on line was very easy and when the shipping hit a snag you were great with the communication and follow through.
Reply from Hudson Reed USA2026-06-11
Hello,
Thank you for your review.
We are glad to hear that you found our online ordering process easy to use. While we are sorry that there was a snag with the shipping, we are pleased that our communication and follow-up helped make the situation easier to navigate. We appreciate your feedback and your support, and we look forward to hopefully being able to work with you again in the future.
Many thanks.
Lauren
HudsonReed USA
Outstanding customer support.at first a bit of a problem but customer service solved it. Thank you
Reply from Hudson Reed USA2026-06-11
Hello,
Thank you for your review.
We are delighted to hear that our customer support team were able to help resolve the issue and turn your experience around. While we are sorry there was a problem initially, we are glad that we could find a solution and get everything sorted out for you. We truly appreciate your feedback and hope to be able to work with you again in the future.
Many thanks.
Lauren
HudsonReed USA
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