Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
Written by the business, not verified by us.
Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
This appears amazing in our bathroom It is the ideal size to pass between the window and the unusually shaped bump-out for the plumbing in an older building. we used a French tile floor and Carrera marble and this suits the design perfectly.
Reply from Hudson Reed USA2026-06-08
Good afternoon,
Thank you for taking the time to leave your review.
We’re delighted to hear that the product is a perfect fit for your bathroom and works so well with the layout of your space.
We really appreciate your feedback and hope you enjoy your new bathroom for years to come.
Kind regards,
Ellie
HudsonReed USA
Good afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear you were happy with the range of choices and options available. We aim to offer a wide selection to suit different styles and requirements.
We really appreciate your feedback and hope to see you again in the future.
Kind regards,
Ellie
HudsonReed USA
I needed replacement parts for a shower that was installed nine years ago. Hudson Reed was very responsive. Karen has been especially helpful in locating our original order, helping speed the process of identifying the parts we needed to replace. Love their products!
Reply from Hudson Reed USA2026-06-02
Hello,
Thank you for your review.
We are delighted to hear that our team were able to help with your replacement parts, even after nine years. It is great to know that Karen's assistance in locating your original order helped make the process quicker and easier. We will be sure to pass along your kind words to her. Thank you for your continued support and for choosing Hudson Reed.
Kindest Regards,
Lauren
Hudson Reed USA
I placed an order: Your Order #98000065188
1 hr later the GC changed their selection. I immediately tried to call Hudson reed to amend the order.
No phones any more.. So I messaged your customer support.. no response in a week. I placed an order for the other radiator which arrived as expected.
The initial order listed above still has not arrived and we've tried to contact you with no success.
Not impressed!
Reply from Hudson Reed USA2026-05-07
Hello,
Thank you for your review.
We appreciate you bringing this to our attention, and I’m very sorry for the frustration and lack of communication you have experienced. We have taken a look into this and we can see that the delivery has been complete.
As you have advised that you would like to return part of the order, we are assisting with this and we will process a refund once we receive the items back.
We sincerely apologise again for the inconvenience and delay encountered.
Many thanks.
Lauren
HudsonReed USA
He was so polite, helpful and informative. He put my mind to rest.
Reply from Hudson Reed USA2026-05-01
Good afternoon,
Thank you so much for your kind words!
We’re thrilled to hear that our team was able to help and put your mind at ease.
Providing great customer service is important to us, and we’re glad to know it made a difference for you.
If you need any further assistance, we're always here to help!
Kind regards,
Ellie
HudsonReed USA
Item arrived as scheduled. I wasn't aware that the valves were to arrive in a separate shipment so I thought they were missing and put in a "ticket". They did arrive quickly after the ticket was entered.
Reply from Hudson Reed USA2026-04-27
Hello,
Thank you for your review!
We are glad to hear your item arrived on time and that the valves reached you quickly after you got in touch. We appreciate your patience regarding the separate shipment and your feedback helps us improve communication around deliveries. If you need anything else, we are always here to help!
Kindest Regards,
Lauren
HudsonReedUSA
Good afternoon,
Thank you for your kind feedback!
We’re glad to hear you were happy with the fast service and that everything arrived exactly as expected.
If there’s anything else you need, we’re always here to help.
Kind regards,
Ellie
HudsonReed USA
Hello,
Thank you for your 5* review!
We are glad that your delivery arrived on time and met your expectations. We really appreciate your support and look forward to hopefully being able to work with you again.
Kindest Regards,
Lauren
HudsonReed USA
Customer Service was quick in responding, very helpful with ordering and shipping our order out very quickly.
Reply from Hudson Reed USA2026-04-02
Good afternoon,
Thank you for your kind words!
We’re glad our team could assist you promptly and make your ordering and shipping experience smooth.
We truly appreciate your feedback and hope you enjoy your purchase!
Kind regards,
Ellie
HudsonReed USA
Representatives were very responsive to requests and were quick to get the order shipped. Will definitely us again.
Reply from Hudson Reed USA2026-03-26
Good morning,
Thank you for your kind review!
We’re really pleased to hear that our team was responsive and able to get your order shipped quickly. Providing efficient and helpful service is something we always strive for.
We appreciate your support and look forward to assisting you again in the future!
Kind regards,
Ellie
HudsonReed USA
This looks amazing in our bathroom. It is the perfect dimension to pass between the window and the unusually shaped bump-out for the plumbing in an older building. We used a French tile floor and carrera marble and this fits the design perfectly.
Reply from Hudson Reed USA2026-03-16
Hello,
Thank you for your 5* review!
We are so pleased to hear that the radiator looks amazing in your bathroom and that the dimensions worked perfectly for the space between the window and the plumbing.
It sounds like a beautiful design and we are delighted that the radiator complements the look so well. Thank you for choosing us, and we hope you continue to enjoy it for many years to come!
Many thanks.
Lauren
HudsonReed USA
Too little instruction on how the manifold connects and how the diverter is to be adjusted - in other words - lacking technical instructions for the installer / user.
I only bought this because we liked the look of the first one and figured out the technical issues on our own.
Lack of instruction means - potential frustration for the user / installer.
Reply from Hudson Reed USA2026-03-13
Good afternoon,
Thank you for your review.
I’m really sorry to hear about the issues you encountered with our installation guide. I want to let you know that your feedback is always taken seriously.
Following our telephone conversation, I’ve taken your comments down in further detail and passed these on to the relevant team so we can look to improve further.
Thank you again for sharing your thoughts with us. Your feedback is valuable, and we appreciate you taking the time to help us improve.
Kind regards,
Ellie
HudsonReed USA
Prompt attention to my problems and accurate solution
Reply from Hudson Reed USA2026-03-12
Good morning,
Thank you for your kind feedback!
We're glad we could provide prompt attention to your concerns and deliver an accurate solution.
If you ever need any further assistance, we’re always here to help. 😊
Kind regards,
Ellie
HudsonReed USA
Products are exceptionally made. All valves and fittings worked perfectly with the pex/copper commonly used here in Iowa.
Fast shipping and customer friendly. If you due experience any shipping delays (as I did due to customs clearance), Amanda and the customer team proactively monitor the order and provide daily updates until the order is delivered. Much appreciated!
Reply from Hudson Reed USA2026-03-11
Hello,
Thank you for your 5* review!
We are delighted to hear that you are pleased with the quality of the products and that the valves and fittings worked perfectly with the PEX and copper systems used in Iowa.
It is also great to know that Amanda and the customer team were able to keep you well informed during the customs delay. We always aim to monitor shipments closely and keep our customers updated, so your kind feedback means a lot to us.
We truly appreciate your patience and your support, and we are glad everything arrived safely in the end. If you ever need any assistance in the future, our team will be more than happy to help!
Kindest Regards,
Lauren
HudsonReed USA
Towel heating element doesn't usually last all winter.
We built a master bath in late 2021, and got the Marquis Electric towel warmer. I was surprised when it arrived, because instead of being filled with glycol or mineral oil it's filled with plain water. No fear of galvanic corrosion or boiling of the heat transfer fluid, apparently.
But ok, it's a towel warmer so the temp should not be high enough for the relatively low boiling point of water to be an issue.. or so I thought. Since the original install, I have purchased 3 replacement heating elements from Hudson Reed. Each one has failed after a bit over a year.
The internal resistance of the element spikes; instead of its normal ~6 Ohms it will start overheating, reaching 180-200 F, then suddenly stop heating at all, permanently, with the resistance now measuring in the kOhm range, sufficiently high that no heat is produced. All show a solid patina of oxidation on the steel case of the heating element, and all have a tell-tale spot of intense corrosion just below the threads, where the whip is bonded to the heating element, sealed beneath a (now-rusted) weld.
Posting this because as of tonight it looks like I need to buy another heating element.
Reply from Hudson Reed USA2026-03-06
Good afternoon,
Thank you for your review.
I’m truly sorry to hear about the issues you've encountered with your product. This certainly doesn’t meet the high standards of service we aim to provide, and we want to resolve this as swiftly as possible.
Unfortunately, I wasn’t able to locate any orders under your details in our system at this time. To assist you further, could you please provide the necessary information as requested? This will help us identify your order and work towards a solution.
I look forward to hearing from you.
Kind regards,
Ellie
HudsonReed USA
Hello,
Thank you for your 5* review!
We are absolutely delighted to hear that you found our communication to be stellar. Keeping our customers informed and supported every step of the way is incredibly important to us, so your feedback truly means a lot.
We really appreciate you taking the time to share your experience and we hope to be able to work together with you again in the future.
Kindest Regards,
Lauren
HudsonReed USA
Very happy with new wall mounted vertical radiator…
Our new wall mounted vertical radiator is providing great heat and it looks good too! This was our first time buying from Hudson Reed and was a good experience. Good customer service too. Highly recommend.
Reply from Hudson Reed USA2026-03-02
Hello,
Thank you for your 5* review!
We are thrilled to hear that your new radiator is not only providing great heat but it looks fantastic in place too!
It is especially wonderful to know that your first experience with Hudson Reed was a positive one and that our customer service team made a great impression. Your recommendation truly means the world to us.
We look forward to helping you again in the future.
Kindest Regards,
Lauren
HudsonReed USA
Hudson Read is one of the best companies I’ve ever ordered Radiators from they are in England and they ship any products within one to two days. They have the best looking finishes on their Radiators.
Reply from Hudson Reed USA2026-02-26
Good morning,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a great experience with us.
Fast shipping and beautifully finished radiators are exactly what we strive for, so it’s wonderful to know that we met this. We truly appreciate your support!
Kind regards,
Ellie
HudsonReed USA
Great experience with Hudson Reed. Lea and the management team, were very helpful, proactive with shipping updates about delays and timing, and handled replacements quickly when some parts arrived damaged due to logistics, but an easy fix. The radiator I ordered is beautiful and waiting for installation now!
Excellent customer service. Thank you!
Reply from Hudson Reed USA2026-02-24
Hello,
Thank you for your 5* review!
We are delighted to hear that you had a great experience with Lea and our team. Keeping our customers informed and resolving any issues quickly - especially when it comes to shipping and replacements - is something we take very seriously, so it is fantastic to know that you felt well supported throughout.
We are sorry again for the logistics issue, but we are glad it was an easy fix and that your radiator is now ready for installation. We are sure it will look fantastic once it’s in place!
Thank you for choosing Hudson Reed and for taking the time to share your experience. We truly appreciate it.
Kindest Regards.
Lauren
HudsonReed USA
Good afternoon,
Thank you for your lovely review!
We’re pleased to know your order was delivered promptly and correctly - your feedback means a lot to us.
Kind regards,
Ellie
HudsonReed USA
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