Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
Written by the business, not verified by us.
Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
I purchased a heated towel rack and had it installed last April. It stopped heating about 9 months later. I was disappointed that it stopped heating as we enjoyed dry and warmed towels, No appliance repair wanted to evaluate, apparently due to lack of experience with the appliance. The electrician did not wanted to go further than check that there was power. through correspondence with Angelika at HR she ordered a new heating element to be delivered. With her assistance and YouTube I was able to replace the heating element and have a working towel warmer again.
Reply from Hudson Reed USA2026-02-16
Hello,
Thank you for your review!
We are truly sorry that you experienced an issue with your heated towel rail. We completely understand how disappointing it must have been when it stopped heating, especially after you’d been enjoying warm, dry towels.
That said, we are so pleased to hear that Angelika was able to support you and arrange a replacement heating element quickly. It is great to know that, with a bit of guidance (and YouTube!), you were able to get everything up and running again.
We really appreciate your patience and your willingness to share your experience. If you ever need assistance in the future, our team is always here to help.
Kindest Regards,
Lauren
HudsonReed USA
I have not received my part as Hudson Reed informed me it is delayed. But they are keeping me informed.
Reply from Hudson Reed USA2026-02-16
Hello,
Thank you for your review.
We are sorry for the delay with part of your order. We completely understand how frustrating that can be and we appreciate your patience. While some delays are unfortunately outside of our control, we are pleased that our team kept you informed along the way.
We can see that delivery has now been successfully completed, and we hope everything has arrived safely and as expected. If there is anything at all you need, please don’t hesitate to get in touch.
Kindest Regards,
Lauren
HudsonReed USA
Received my radiators yesterday and installed them immediately. They were very easy to install and look fantastic. Really pleased with them - high quality, well packaged, and great follow up from Lea at Hudson Reed to ensure everything went to plan
Reply from Hudson Reed USA2026-02-11
Good afternoon,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with your new radiators and found them easy to install. It’s great to know they met your expectations in terms of quality and packaging.
Thank you again for choosing Hudson Reed, and please don’t hesitate to reach out if we can help with anything in the future.
Kind regards,
Ellie
HudsonReed USA
Hello,
Thank you for your 5* review!
We are glad our team could respond quickly and were very helpful. We truly appreciate your support and the time taken to leave your feedback.
Many thanks.
Lauren
HudsonReedUSA
We ordered a hydronic towel warmer but later realized our condo uses steam heat, so we had to return it overseas. Kim from customer service made the entire process smooth and hassle-free from order to refund. She was professional, responsive, and a pleasure to work with. Excellent customer service!
Reply from Hudson Reed USA2026-02-09
Hello,
Thank you for your 5* review.
We are really glad Kim was able to make the return process smooth and stress-free for you. We will be sure to pass along your kind words to her. Thank you for sharing your experience, and please do not hesitate to reach out if we can help again in the future.
Many thanks.
Lauren
HudsonReed USA
2 things. I only need one valve that started leaking after ~ 8 years of use on a chrome ladder hydro towel warmer. I had to buy TWO when it was a faulty valve apparently out of warranty after only 5 years. And 2nd, your cookie policy default is to sell our personal data. That is not a good practice. The default should be to NOT sell personal data.
Reply from Hudson Reed USA2026-02-05
Good afternoon,
Thank you for your review.
Please accept my sincere apologies for the issues you're experiencing, and thank you for bringing this to our attention.
Following our recent telephone conversation, I am pleased to inform you that your issue has been thoroughly investigated and resolved.
We hope this resolution meets your expectations and look forward to providing you with an even smoother experience in the future.
Thank you for your patience and understanding.
Kind regards,
Ellie
HudsonReed USA
What made my experience 5 star? Stephanie, she took the time to explain everything and answered multiple emails to help me decide.
Reply from Hudson Reed USA2026-01-21
Hello,
Thank you for your 5* review!
We are thrilled to hear that Stephanie made such a positive impact on your experience. We will be sure to pass along your kind words to her. It is great that she was able to help you navigate through all the options and provide the support you needed. We are so happy you had such a great experience with us, and we are always here if you need anything else in the future!
Many thanks.
Lauren
HudsonReed USA
Item was packed really well, shipped and received without any issues. Excellent quality product and we worked in quality over 40 years. Relatively an easy installation. The smile on my wife's face is priceless.
Reply from Hudson Reed USA2026-01-19
Hello,
Thank you for your 5* review!
We are delighted to hear that everything arrived safely and that the installation was straightforward. It is wonderful to know the product has brought a smile to your Wife’s face – that truly makes our day!
Kindest Regards,
Lauren
HudsonReed USA
I placed an order for few radiators for my house back in July of 2025. It arrived in the US customs Fedex but for some reason, they refused to release them to be delivered to me. Keep asking me for more information, like what it is made of. Why did they need to know that? This dragged on for months. During this time, hudson reed was in constant contact with me and Fedex. Giving them the info they needed. Finally in December, hudson reed said since I've still have not received the radiators, they'll ship out another order to me. I been checking the tracking number and it said in the last week of December that they were unable to deliver them to me and will be ship back to hudson reed. That's around the time i received the second shipment.
Reply from Hudson Reed USA2026-01-05
Hello,
Thank you for your 5* review!
We are sorry to learn that you experienced such a prolonged and frustrating delay with the Carrier and US customs. We are really pleased to hear that our team remained in constant contact with both yourself and the Carrier throughout the process, providing the information requested and working to resolve the issue.
When it became clear that the original shipment would not be released, we were happy to arrange a replacement order to ensure you received your radiators as quickly as possible. We are glad to know that the second shipment was successfully delivered.
Thank you for your patience, understanding, and kind words about our service. We truly appreciate your trust in ourselves and we hope that you enjoy your radiators for many years to come.
Many thanks.
Lauren
HudsonReed USA
I love the customer service. Hudson Reed followed my order through international shipping and gave me updates when the package was delayed by the shipping company and US customs. I love the radiators as well. My only complaint is that the radiators are sold for USA customers at 4 to 5 times the price they are sold to UK customers. I get shipping is more expensive, but it doesn’t justify selling a £250 radiator for $1,800 US dollars.
Reply from Hudson Reed USA2026-01-05
Hello,
Thank you for your review.
We are pleased to learn that you are happy with the level of customer service and quality of the products you have received, when ordering with ourselves.
We are sorry that the difference in price, has left you feeling dissatisfied. To provide transparency, the difference between our UK and US pricing reflects the additional costs involved in supplying products to the US market. These include import duties, air freight shipping and handling, compliance with local delivery requirements and delivery within the US, which are not applicable to UK orders.
As a result, the overall cost of delivering the same product to the US is significantly higher, and this is reflected in the final selling price. Please be assured that we strive to maintain competitive pricing whilst ensuring reliable delivery and full compliance with all local regulations.
Should you have any further questions, please do not hesitate to contact us as we would be happy to assist.
Kindest Regards,
Lauren
HudsonReed USA
This is my 3rd Hudson Reed hydronic radiator. It arrived well packaged and no damage. All the parts appear to be there, but the plumber will have to confirm when he installs it. Radiator is beautiful and perfect addition to the small bathroom in my 1914 arts & craft home. Only 4 stars because shipping took longer than promised and anticipated.
Reply from Hudson Reed USA2026-01-05
Hello,
Thank you for your review.
We are delighted to hear that your new hydronic radiator arrived well packaged, in perfect condition, and that its design complements your 1914 Arts & Crafts home so beautifully. It is always great to know our products are a perfect fit, especially in character properties.
We do apologise for the shipping taking longer than promised and we understand how disappointing that can be. Your feedback is appreciated and helps us continue to improve our delivery service.
Thank you again for your continued support, and the time taken to leave your feedback.
Kindest Regards,
Lauren
HudsonReed USA
The company's return policy was used. They made it easy, and the return to my credit card was fast.
My only complaint about the towel warmer is the length of the chord, with no easy instructions on how to shorten the chord. It will require an electrician to re-construct a chord that isn't unsightly.
Reply from Hudson Reed USA2026-01-05
Hello,
Thank you for your review.
We are pleased to hear that you found our returns process straightforward and that your refund was issued quickly — which is always our aim. We do appreciate your feedback regarding the towel warmer cord length and the lack of guidance on shortening it. We understand how important a neat installation is, and we are sorry for any inconvenience this may have caused you.
Thank you again for your feedback and for choosing Hudson Reed.
Kindest Regards,
Lauren
HudsonReed USA
I placed an order for a few radiators. They were shipped out quickly. However FedEx decided not to release the shipments to me for some reason keep asking for more information. Hudson was in constant contact with me and with FedEx giving them the info they need. They still wouldn't release the shipments to me. Hudson then replaced my order and I finally received them. The shipment held at FedEx was shipped back to Hudson Reed.
Reply from Hudson Reed USA2026-01-05
Hello,
Thank you for your 5* review!
We are really pleased to hear that, despite the delivery issues with the Carrier, you received constant contact from ourselves to keep you updated on the delivery situation. Whilst delays like this are frustrating and outside of our control, we are glad that we were able to replace your order and ensure your radiators were delivered successfully.
We are grateful for your patience and understanding throughout the process, and for your kind words about our service. We truly appreciate your custom and we hope that you enjoy your new radiators for many years to come.
Many thanks.
Lauren
HudsonReed USA
Needed advice on how to fix a handle that fell off a shower valve. Sent request too late Fri. Rec'd "were working on it" Sat. Got message from Holly Mon with very clear instructions including a labelled picture. Worked like a charm?
Thanks Holly!
Reply from Hudson Reed USA2025-12-23
Good morning,
Thank you for your 5* review!
We’re so glad to hear that our team, especially Holly, was able to assist you promptly and provide clear instructions to help resolve the issue with your shower valve handle.
We always strive to offer efficient and helpful support, and it’s wonderful to hear that we met your expectations.
If you ever need further assistance or have any other questions, don’t hesitate to reach out. We're always here to help!
Kindest regards,
Ellie
HudsonReed USA
Good morning,
Thank you for your feedback!
We're thrilled to hear that your parts arrived on time and everything was in order.
If you need anything else in the future, don’t hesitate to reach out. We’re always here to help.
Kindest regards,
Ellie
HudsonReed USA
Easy to find a replacement part!!! Very helpfull staff!!!
Reply from Hudson Reed USA2025-12-22
Hello,
Thank you so much for your review! We’re delighted to hear that you found it easy to get a replacement part and that our staff were helpful.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Ellie
HudsonReed USA
The sales rep’s name was Mary
She was very patient and knowledgeable and wonderful to work with
Some of the replacement parts we needed were back ordered, she continued to monitor the arrival and followed up with correspondence when the parts became available
She needs to be recognized as someone who represents Hudson Reed with distinction for her outstanding customer relations
Reply from Hudson Reed USA2025-12-18
Hello,
Thank you for your 5* review!
We are delighted to hear such kind feedback about Mary and the level of service she provided.
If there is anything else you need help with in future, please do not hesitate to contact us.
Kind regards,
Ellie
HudsonReed USA
Holly was very helpful about my inquiry even though they no longer carry this product.
Reply from Hudson Reed USA2025-12-19
Hello,
Thank you for taking the time to leave us such a kind review!
We’re so glad to hear that Holly was able to assist you with your inquiry, even though the product is no longer available.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Kindest regards,
Ellie
HudsonReed USA
Stephanie was very helpful in helping me to cancel/modify my order. Great customer service, thank you
Reply from Hudson Reed USA2025-12-15
Hello,
Thank you for your 5* review!
We are thrilled to hear that Stephanie was able to assist you with modifying your order and that you had a great customer service experience. We will be sure to pass on your kind words to her!
Many thanks.
Lauren
HudsonReed USA
Unfortunately I thought I was purchasing in Canadian dollars but it turned out it was in Us dollars. I only found this out when I checked my credit card statement. I hope I was not charged any tariffs as the goods came from the US, again which I was not aware of. HR should make it clear on their website the currency in which you will be charged.
Reply from Hudson Reed USA2025-12-09
Hello,
Thank you for your review.
I am very sorry for the confusion, regarding the currency and shipping. We can confirm that our website does process orders in USD, but we appreciate that this may not have been clear at the time of purchase. We are grateful to you for taking the time to highlight this and we would like to apologise for any inconvenience caused.
As for tariffs or additional fees, we do not charge for these on our shipments to Canada. We can see that your order has since been delivered and we hope that the items have met with your expectations.
Should you have any further requirements we can help you with, please do not hesitate to contact us again.
Many thanks.
Lauren
HudsonReed USA
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