Continued instructions and help
I purchased a heated towel rack and had it installed last April. It stopped heating about 9 months later. I was disappointed that it stopped heating as we enjoyed dry and warmed towels, No appliance repair wanted to evaluate, apparently due to lack of experience with the appliance. The electrician did not wanted to go further than check that there was power. through correspondence with Angelika at HR she ordered a new heating element to be delivered. With her assistance and YouTube I was able to replace the heating element and have a working towel warmer again.