Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
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Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
I had a shower valve that was leaking and needed replacement. I called Hudson Reed (HR) on two previous occasion, and both times the customer service representatives told me that the valve was discontinued, and that I should do an internet search.
I called a third time, and I spoke with "Mary" in customer service over several emails. She explained to me that HR US no longer sold bathroom shower systems, only towel warmers and heaters. Not only did she take the time to find the valve I was looking for, but she also found the other 2 valves (thermostatic/one way diverter) so that I could repair all the shower valves at once instead of installing a new shower system.
Not only did it save the aggravations in cost of purchasing, cutting and installing new copper pipe, purchasing an entire new valve system and everything else that comes with fixing plumbing when you are not plumber. Not to mention knocking out the sheetrock wall behind the valve just for access.
She saved me time, money, aggravation, and more importantly, restored my faith with customer service. She should get a raise. promotion or BOTH!
THANK YOU, MARY
Reply from Hudson Reed USA2024-12-24
Dear Jeff,
Thank you very much for your 5* review!
I am very glad to hear that Mary was able to help with your issue!
We strive to provide the best service possible for our customers and we are glad to hear that this has been achieved.
Kindest Regards,
Olivia
HudsonReed US.
Dear Theodora,
Thank you for your 5* review!
We appreciate you taking the time to share your feedback and look forward to serving you in the future.
Kindest Regards,
Olivia
HudsonReed US
Hello,
Thank you for your 5* review.
We appreciate the time you have taken, to let us know that the level of Customer Service you have received, was excellent!
We are very grateful for your feedback and we hope that we can work together again soon.
Many thanks.
Lauren
HudsonReed USA
Hello,
Thank you for your 5* review.
We are very pleased to learn that you received a great level of service and you found us to be very helpful.
We appreciate the time you have taken to leave such positive feedback and we hope that we can work together again with you, in the future.
Many thanks.
Lauren
HudsonReed USA
Superior customer service and follow up .. highly recommended keep up the good work .
Reply from Hudson Reed USA2024-12-13
Dear Kasra,
Thank you for your 5* review!
We are pleased to know you are happy with the customer service. Thank you for the great feedback.
Kindest regards,
Megan
HudsonReed.USA
This is the second time I ordered from Hudson Reed within two years and I am very satisfied with the quick delivery and reliable performance.
The ability to retrofit the old floor radiators to wall mounted radiators has gained us valuable space in the bedrooms.
Reply from Hudson Reed USA2024-12-11
Dear Anthony,
Thank you for your 5* review!
We are pleased to know you are happy with the delivery and the products. Thanks for the great feedback.
Kindest regards,
Megan
HudsonReed.USA
Quick delivery, beautiful product. Working perfectly.
Reply from Hudson Reed USA2024-12-11
Dear Stacey,
Thank you for your 5* review!
We are pleased to know you are happy with the quick delivery and the product.
Kindest regards,
Megan
HudsonReed.USA
In response to my first review, someone from Hudson Reed responded immediately to address my concern. I had to return the radiator not because of any defect or fault of Hudson Reed, but due to an unforeseen change in construction in the kitchen area of my house where it would go. I appreciate Hudson Reed's prompt response and refund. Very good customer care! Thank you.
Reply from Hudson Reed USA2024-12-11
Dear Marian,
Thank you for your 5* review!
We are delighted to know you are pleased with the customer service . Thank you very much for the great feedback, this is much appreciated.
Kindest regards,
Megan
HudsonReed.USA
A live person took my phone call to answer my one question. The product arrived very quickly. Thank you.
Reply from Hudson Reed USA2024-12-11
Dear John,
Thank you for your 5* review!
We are thrilled to know you are pleased with the customer service and the delivery.
Kindest regards,
Megan
HudsonReed.USA
Our item was slightly damaged from shipping, but they were able to offer a discount that we were very happy with.
Reply from Hudson Reed USA2024-12-02
Dear Michelle,
Thank you for your 5* review!
We are sorry to learn the item was slightly damaged, however we are pleased to know the issue has been resolved and you are happy with the service.
Kindest regards,
Megan
HudsonReed.USA
Dear Cindy,
Thank you for your 5* review!
We are delighted to know you are pleased with the customer service provided.
Kindest regards,
Megan
HudsonReed.USA
The product and styling are excellent and hopefully it all works. It was installed today and is heating up nicely so far so good.
I self installed and ran into a couple of nit picky things…
The screws for securing the heater are mediocre, stripped the head of one during install.
The rawl plugs for drywall are way too long, probably designed for going into brick(?), so be aware if you are installing the top part in drywall.
The port threads to install the electric heater showed a brown gunk that was relatively easily wiped off. Doesn’t seem like corrosion but maybe oxidized coolant?
Other than that we are so far happy with our purchase and hope it brings many years of warm towels!
Reply from Hudson Reed USA2024-11-25
Hello,
Thank you for your review.
We appreciate the time you have taken, to leave your detailed feedback for your recent purchase.
We are pleased to learn that you are happy with the product and the heat output of it.
We are sorry for the issues you have encountered, during the installation of the product. We can confirm that the fixing kit supplied is suitable for mounting the product onto a solid brick wall. The installer would need to use suitable, alternate fixings for the type of wall that the product is mounted to.
We prefill our electric range of radiators and towel rails with a propylene glycol solution, which is clear in colour. We have contacted you directly, to request for images of the threads on your product and for additional information to be provided, so we can ensure this is not a quality defect.
We will look forward to hearing back from yourself, at your earliest convenience.
** Update 2nd December 2024 **
We have since received confirmation from yourself, that there have been no leaks since you installed your product. We are very pleased to learn this.
We appreciate the apprehension which may have been caused, when you noticed the fluid on your radiator and we would like to apologise, once again.
Should you require any further assistance at all, please do not hesitate to contact us again.
Many thanks.
Lauren
Hudson Reed USA
Great product and service. My vertical aluminum radiators look modern and minimalistic. I returned one due to the size I order was too large. Hudson Reed exchanged the radiator with no problems. Didn't have to pay for the return shipping.
Reply from Hudson Reed USA2024-11-26
Dear Richard,
Thank you for your 5* review!
We are very glad to hear that you are happy with the service and product you received.
We appreciate you taking the time to share your positive feedback!
Kindest Regards,
Olivia
HudsonReed US.
I ordered a new radiator and it was delivered very quickly. The valves were not delivered til next day but still very fast delivery. The rad was easily installed and the agent I spoke to online was very helpful and friendly. A good experience overall.
Reply from Hudson Reed USA2024-11-25
Hello,
Thank you for your 5* review!
We are very sorry to learn that your delivery was separated during transit, with the radiator valves arriving a day later than expected. Please accept our apologies for any inconvenience this may have caused yourself.
We are pleased that you are happy with your overall experience with your recent purchase and we hope that we can work together again in the future - should you ever need us.
Many thanks.
Lauren
Hudson Reed USA
I didn’t use the radiator yet, but shipping and handling went pretty well. I wasn’t aware that fed ex had to clear custom so I was surprised and a little bit worried when they ask for my SSN.
Reply from Hudson Reed USA2024-11-25
Hello,
Thank you for your 5* review!
We appreciate the time you have taken to leave your feedback for your recent purchase.
We are pleased to learn that the delivery went well. We are sorry however, for the worry caused, when the Carrier requested for your SSN. Please be assured that this information is handled confidentially by the Carrier and it is used solely to process your delivery through US Customs.
If you would like to discuss this further at all, or if you require assistance during or after the installation, please do not hesitate to contact us again.
Many thanks.
Lauren
HudsonReed USA
Dissappointed two of my radiators had leaks. But the customer support individual was fantastic
Reply from Hudson Reed USA2024-11-19
Dear Daniel,
Thank you for your review.
We are terribly sorry to learn of the issue regarding your radiators. We are pleased to know the issue has been resolved and you are pleased with the customer service provided.
Kindest regards,
Megan
HudsonReed.USA
Hello,
Thank you for your 5* review!
We appreciate the time you have taken to leave your feedback, to let us know of the great customer service you have received recently!
Many thanks.
Lauren
HudsonReed USA
Hello,
Thank you for your 5* review!
We are happy to see that you are pleased with both the product and the level of service you have received, when ordering from ourselves.
We appreciate the time you have taken to leave your feedback and we hope that we can work together again in the future - if you ever need us.
Many thanks.
Lauren
HudsonReed USA
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