Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
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Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
I’ve now purchased three radiators from Hudson Reed, and each one has become a perfectly positioned conversation piece in my home. In fact, nearly 20% of my home-tour conversations begin and end with guests admiring the stunning Regent 70.75” cast iron radiator. And the other 80%? It’s all about Lea and the exceptional customer service that truly makes you feel valued.
Lea is remarkable—her ability to explain every calculation, provide accurate guidance, and follow through until delivery is unmatched. What sets her apart is her proactive communication. Most companies leave it to you to track delays, navigate customs issues, or wonder which tariff slowed things down. Lea, however, kept me informed-- even with anticipated shipment delays. That level of attentiveness is rare.
I have one more radiator to replace as part of my home remodel, and I’m genuinely looking forward to working with Lea and the entire Hudson Reed team again. Exceptional products, stunning craftsmanship, and customer service that makes you feel like more than just a sale—simply outstanding.
Reply from Hudson Reed USA2025-12-08
Hello,
Thank you for your 5* review!
We are absolutely thrilled to hear how much you love your Hudson Reed radiators and that they have become such conversation pieces in your home. It is fantastic to know that Lea’s guidance and proactive communication made your experience so seamless - we will be sure to pass on your kind words to her.
We are excited to assist you with your next radiator and to continue supporting your home remodel. Thank you for choosing Hudson Reed and for taking the time to share such thoughtful feedback - it truly means the world to us!
Many thanks.
Lauren
HudsonReed USA
I have purchased the radiator towel warmer for my bathroom about 1.5 ago, replacing old traditional radiator. Much better heating, eastetically pleasing plus it warms your towels during heating season. And during the summer, works as a towel rack. Now, i did the same to the 2nd bathroom, same effect. High quality product, great heat exchange, adds an eastetical to your bathroom wall. Highly recomended.
Reply from Hudson Reed USA2025-12-01
Hello,
Thank you for your 5* review!
We are very pleased to hear how happy you have been with your towel warmer over the last year and a half, and that it has made such a positive difference in both of your bathrooms. It’s great to know that you are enjoying the improved heating, the aesthetic look, and the added convenience of warm towels in winter and a functional towel rack in summer. We truly appreciate your recommendation and your continued trust in our products. If there is ever anything more we can help with, we are always here for you.
Many thanks.
Lauren
HudsonReed USA
When faced with a radiator issue after 8-years after purchase, Hudson Reed customer service came through. They responded rapidly and professionally ultimately fully replacing the unit. This is the kind of customer service that is rare and will ensure that I remain a Hudson Reed customer.
Reply from Hudson Reed USA2025-12-01
Hello,
Thank you for your 5* review!
We are delighted to hear that our team was able to help with your radiator issue, even after eight years. Providing long-term support and standing by our products is extremely important to us, so your feedback truly means a lot. We are glad that we could get everything resolved quickly and professionally, and we are honoured to have earned your continued trust. If you ever need anything else, we are always here to help!
Many thanks.
Lauren
HudsonReed USA
The valve connection to the radiator is loose I inquired about that, and they told me to use a lot of Teflon tape. Having been a contractor and pipe fitter, we would never allow a connection like that out the door. I believe it is a British BSPP thread with an American NPT Thread. I like solid connections especially for something that will expand and contract like a radiator. The Heated towel bar & valves are very well made I don't know why they dropped the ball on the connections
Reply from Hudson Reed USA2025-11-26
Dear Daniel,
We’re sorry to hear about the issue with your valve connection and appreciate you sharing your concerns. After reviewing the videos and images you sent, our Quality Assurance team confirmed that the valves fit correctly and that Teflon tape is required for this thread type, as noted in our installation guide.
We’re glad the towel bar and valves themselves met your expectations, and we understand the importance of a reliable connection.
Thanks again for your feedback. If you need further assistance, we’re here to help.
Kindest Regards,
Olivia
HudsonReed USA.
One of the Hudson Reed radiators began to leak. Ordered a new one to solve the problem and sent video of the leak. They stood by the warranty and quickly sent a replacement.
Reply from Hudson Reed USA2025-11-24
Hello,
Thank you for your 5* review!
We are sorry to hear that your radiator developed a leak, but we are very glad our team were able to resolve the issue quickly for you.
We are pleased that the replacement arrived without delay, and we truly appreciate you taking the time to share your positive experience.
If you need anything else in the future, we are always here to help.
Many thanks.
Lauren
HudsonReed USA
My heater was installed and is working as expected.
Reply from Hudson Reed USA2025-11-18
Hello,
Thank you for your 5* review!
We are glad to hear that your heater has been installed and is working just as expected. If you ever need anything or have questions at all, we are always here to help.
Many thanks.
Lauren
HudsonReed USA
Our shower head had some issues with water coming out at a seal. I sent a video to Hudson Read Customer Service and worked with Holly. Holly responded right away asking for some details about our purchase and within hours, I received an email from Holly that a new shower head was on the way and here is the tracking number. Now that is great customer service. Thank you, Holly.
Reply from Hudson Reed USA2025-11-17
Hello,
Thank you for your 5* review!
We are delighted that Holly provided fast and effective support and that your replacement shower head is already on the way. We strive to provide excellent customer care as our priority, and we are grateful for your kind words.
Many thanks.
Lauren
HudsonReed USA
I have purchased Radiators, several times. I am a returning customer, these radiators add such a wonderful eye appeal to any project, old or new. They perform wonderful and look amazing. Had a small hiccup with shipping but Hudson stepped up and took care of the issue. Customer service (Monique) was amazing. Truly a great company to deal with and amazing products.
Reply from Hudson Reed USA2025-11-14
Dear Roger,
Thank you so much for your continued support! We’re thrilled to hear that our radiators have added both performance and style to your projects. We appreciate your patience with the shipping hiccup, and we’re glad that Monique was able to resolve it quickly for you. It means a lot to know you consider us a great company to work with. We truly value loyal customers like you and look forward to helping with your future projects!
Kindest Regards,
Olivia
HudsonReed USA.
I received excellent customer service from Holly. I placed a warranty claim on a 9-year old shower part that failed. Even though Hudson Reed no longer sells that shower component in the US, Holly was able to coordinate with their UK business to have a replacement part shipped to me. Holly was excellent about keeping me updated on the status of my request, and always responded within a day when I emailed her.
Reply from Hudson Reed USA2025-11-14
Dear Christian,
Thank you for taking the time to share your experience! We’re delighted to hear that Holly was able to assist with your warranty claim and coordinate a replacement part despite the challenges. She’ll be thrilled to know her efforts made a difference! We truly appreciate your feedback and are glad we could get this resolved for you.
Kindest Regards,
Olivia
HudsonReed USA.
I remodeled my bathroom in 2010. I found the shower valve that I liked from Hudson Reed. The other week one of the diverted valves started leaking. After contacting Hudson Reed's support line thru their Email. Lauren, contacted me and needed a little bit more information. After providing what she needed, and thru a few hiccups. I received the right part to repair my shower valve. There a few more team members that also helped, but Lauren stayed with me thru this whole process. Thanks
Reply from Hudson Reed USA2025-11-11
Hello,
Thank you for your 5* review!
It was truly a pleasure helping you get the right part for your shower valve. I am so glad that we were able to resolve the issue. I will be sure to share your kind words with the rest of our team as well - we all really appreciate it!
If there is anything else we can help with at all, please do not hesitate to let us know.
Many thanks.
Lauren
HudsonReed USA
I have purchased multiple radiators from Hudson Reed over the last 10 years. Recently I had an issue with the welds failing on a couple of the units causing leaks. After a phone call with Kim, a wonderful customer service representative, she took care of my issue by satisfying my warranty with full replacements. I am thrilled and happy with the outcome.
Reply from Hudson Reed USA2025-11-10
Hello,
Thank you for your 5* review!
We are very grateful for your continued support over the years and for the time you have taken to share your experience! We are delighted to hear that Kim was able to resolve the issue quickly and to your satisfaction. Your loyalty means a lot to us, and we are so pleased you are happy with the outcome. We will look forward to hopefully continuing to work with you again in the future!
Many thanks.
Lauren
HudsonReed USA
The website was easy to navigate and very user friendly. The order was received much sooner than the expected time! Thanks.
Reply from Hudson Reed USA2025-11-06
Hello,
Thank you for your great feedback! We’re delighted to hear that you found our website easy to use and that your order arrived sooner than expected. We really appreciate your support!
Kindest Regards,
Olivia
HudsonReed USA.
The radiator was received and is very nice along with the valves however they are a British standard thread and it is very hard to adapt to NPT piping. I have reached out to customer support and they sent different valves but they are all British standard thread. The website does not discuss this and if it did I would not have purchased the unit. For $2000 I would have expected a little more information on the connection and how to adapt to NPT which is commonly used in the US.
Update:
Hudson Reed customer support is great very receptive to feedback and quick with communications. They refunded me the cost of the valves which made up for the custom fittings that I got made. I had a local hydraulic hose shop make 3/4 BSPP to 3/4 MNPT fittings and got the radiator installed and working great.
Reply from Hudson Reed USA2025-11-06
Dear Daniel,
Thank you for your feedback, we’re glad to hear you’re pleased with the radiator and valves. We’re sorry to hear about the difficulty connecting to NPT piping. Our valves are modified for use with US pipework, so this shouldn’t normally be an issue.
We’ve reached out to request some images of your valves and pipework so we can take a closer look and help find the best solution for you. We appreciate your patience and the opportunity to put this right.
Kindest Regards,
Olivia
HudsonReed USA.
Great communication. The delivery service was great.
Reply from Hudson Reed USA2025-11-03
Hello,
Thank you for your 5* review!
We are thrilled to hear that you were happy with our communication and delivery service. We really appreciate your support and hope that we can work together again in the future.
Many thanks.
Lauren
HudsonReed USA
The customer service was great but the information provided was either not detailed enough or wrong. The diagrams needs more information.
Reply from Hudson Reed USA2025-11-04
Hello,
Thank you for your review.
We are glad to hear that you have had a positive experience with our customer service. We apologise for any confusion caused by the information and diagrams provided and we appreciate your input on where we can improve.
We have noted that technical assistance was provided and we would like to know if this helped with the installation. We therefore contacted you directly via email as we were unable to reach you by telephone.
As we have not received a response since we reached out, we will assume the issue has been rectified.
If you do require any further assistance at all, please do not hesitate to let us know and we will be more than happy to help.
Many thanks.
Lauren
HudsonReed USA
Great product easy install and works wonderfully Thanks for the extra help!
Reply from Hudson Reed USA2025-10-30
Dear John,
Thanks so much for your great feedback! We’re thrilled to hear you found the product easy to install and that it’s working perfectly. Glad we could help out, enjoy your new setup!
Kindest Regards,
Olivia
HudsonReed USA.
Do not order!! We got a very expensive towel warmer and it has been nothing but a headache. Stopped working after 1 year. They replaced the heating element which apparently is a known issue. 1 year later, same problem. Now again this year, same problem & now they say I'm out of warranty so that'll be $200 to replace the heating element! For that amount I may as well buy a cheap one to replace every year!
Reply from Hudson Reed USA2025-10-28
Hello,
Thank you for your review.
We are very sorry to hear about your experience and understand how frustrating it must be to face repeated issues with your towel warmer. This is certainly not the experience we want for our Customers. We have requested that you provide us with your order details so that we can contact you directly and look into this matter further, but unfortunately we are yet to receive a response.
We would like the opportunity to review what has happened and explore the best possible solution for you and we hope to hear from yourself soon.
Many thanks.
Lauren
HudsonReed USA
Great customer service. Communication was easy. Great experience
Reply from Hudson Reed USA2025-10-28
Hello,
Thank you for your 5* review!
We are so glad to hear that you had a great experience and found our communication easy and helpful. Your feedback means a lot to us, and we are always here if you need any further assistance.
Many thanks.
Lauren
HudsonReed USA
Top notch customer service, thanks to Amanda, supporting a top notch product! Thank you!
Reply from Hudson Reed USA2025-10-29
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are happy with both our product and the customer service you received. Amanda will be delighted to hear your kind words!
Many thanks.
Lauren
HudsonReed USA
I couldn’t be happier with the support I received from Mariyum at Hudson Reed. She helped me sort through some challenges with FedEx and stayed in communication until the issue was resolved. This made me much more likely to buy from them in the future!
Reply from Hudson Reed USA2025-10-24
Dear Mark,
Thank you so much for your kind words! We’re delighted to hear that Mariyum was able to provide such great support and help resolve the FedEx issue smoothly. We’ll be sure to share your feedback with her. We truly appreciate your trust and look forward to serving you again in the future!
Kindest Regards,
Olivia
HudsonReed USA.
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