Charged for returned items
I ordered 3-4 subscription boxes. Whatever you don't want to keep, you simply return in the same box with shipping pre-paid. Should be easy. However, for 2 separate orders, I was told that an item was not returned and I was charged for it. The second time they made an error with my return, it took over a month from the time I returned the box until they actually processed the return. Sounds like an error in their returns system when the box arrives back at their facility. But they opted to lose my business rather than believe that I returned the $20 item. I do not recommend them.