RUN! AVOID! DECEPTIVE!
If you want to return your wig--forget about it. They don't follow their own return policies and communication will go back and forth, I see some people on here have been doing it for months. Their tactics include: Claiming they don’t make enough profit as an excuse not to process a refund. Stalling for days with irrelevant excuses like “checking with the factory.” Ignoring direct refund requests. Trying to force customers into accepting partial refunds (you paid hundreds of dollars for a wig, guess what? They'll offer you $10 refund). They use misleading marketing to make buyers believe refunds are guaranteed, when in reality, they make returns as difficult as possible. They will mess with you they will stall you, it's tactic to make you give up, this is illegal. AVOID AVOID AVOID. I have reported them to the econsumer agency and encourage everyone to do the same. This unfair practice has to stop.