Shipping is a major is a major issue UPDATE
I have two orders placed in December 2024. Both orders stalled at a US mail facility on January 28, 2025. I have yet to receive my items, and it is March 2, 2025. I have had at least three conversations via email asking to rectify the situation. They simply ask me to keep them informed on the situation, despite repeated requests for a refund. Shipping has been a major issue for them, according to other buyers. UPDATE: After emails back and for between myself and the supplier, they agree to replace my items, one item that was damaged after being worn, and an extra item for a total of 5 items. They shipped quickly. I received them without any problems this time, in a very timely manner. I am beyond thrilled with customer service and the bracelets themselves.