Let this be your warning to NOT TRUST Secursus!
I strongly warn everyone against using Secursus for insuring their shipments. My experience with them has been nothing short of a complete nightmare. My insured package was not delivered, and despite providing every document they requested, including a completed police report for the missing parcel, my claim was denied on unreasonable technicalities that were apparent from the start. They wasted my time by continuously asking for more paperwork, only to reject the claim in the end. UPS confirmed the package was lost and that they had no proof of delivery. However, Secursus refused to take any responsibility or even offer a partial refund. Instead of supporting their loyal customers, they seem to actively search for loopholes to avoid paying out. What makes this even more frustrating is that multiple Trustpilot reviews indicate Secursus has offered goodwill compensation to other customers despite not meeting all conditions. So why this unfair and inconsistent treatment? I have insured more than 60 parcels with Secursus in the past 9 months. This was the first time I had to submit a claim, and yet they have treated me with nothing but disregard. As a small business owner, this situation has cost me a lot—not just financially, but also in lost trust and wasted time. And what did Secursus do? Offer zero support. Not only did they refuse to help, but now they are completely ignoring me. They have stopped responding via both email and chat, leaving me completely in the dark. It is absolutely unacceptable to abandon a customer in this way after taking their money for supposed "insurance." No one should use a company that treats their valued customers like this. If you’re considering using Secursus to insure your shipments, DON’T. If something goes wrong, they will do everything possible to avoid paying you a cent. I will never use Secursus again, and I strongly advise others to stay away unless you want to waste your money and lose your time. EDIT; My Response to Secursus: Secursus, your response is both misleading and inconsistent with the facts. Let’s break it down: 1. Regarding the "Luxe" Label: - Nowhere on the package was there any mention of the actual contents or their value. A generic term like "Luxe" does not indicate what was inside. If a single word is enough to deny a claim, you should make that explicitly clear before taking customers' money. 2. Regarding the Claim Submission Timing: - I submitted the claim immediately after my customer informed me that the package had not been delivered. I followed all procedures correctly. - You dragged out the process by continuously asking for more documents, including a police report, only to deny the claim based on so-called "technicalities" that were already clear when I first submitted it. - The evidence is clear – the package was never delivered: everything points to the fact that the package was never delivered. UPS has confirmed that they have no proof of delivery and consider the package lost. A legitimate insurance company would step in to assist its customers in such cases, not look for loopholes to deny their claims. 3. Selective Goodwill: - Secursus states: "While we occasionally make commercial gestures for our customers, the deviations in this case were too significant for any accommodation to be possible." This statement only confirms my point - Secursus chooses when to make exceptions, meaning it’s not about strict policy enforcement, but rather selective goodwill. Lastly, your complete silence via email and chat speaks volumes. A professional company does not ghost customers when they seek fair resolution. If you genuinely cared about fairness, you would engage with me instead of hiding behind copy-pasted policies when it's convenient for you. Your actions prove that Secursus is not a trustworthy insurance provider. Instead of offering real protection, you profit from customers and look for loopholes to deny valid claims. Let this be a warning to anyone considering using Secursus: if something goes wrong, they will not have your back.