Extremely Disappointing Customer Service Follow-up
I had an awful experience with CheapTicket.sg (Refund Request for Booking CSG-6621142). After booking the flight for my mother, I encountered an issue that required their assistance. However, the follow-up was beyond frustrating. I reached out multiple times via email (both my mother's and mine) and even used their online chat function, but each time I was either ignored or given generic responses with no real help. I used my email and provided screenshots to assist with my mother's flight cancellation from Tway, as it was a low-cost carrier. Yet, CheapTicket.sg's chat assistant kept saying to wait and that "something will happen," but nothing did. I even sent daily chaser emails, simply asking for an acknowledgement of the issue or if they needed any clarification. But still, no proper response or resolution. We know we would receive less money in return after the admin fees for the flight cancellation, but all we wanted was some clarity or guidance on how to proceed. It’s as if once they have your money, they don’t care about providing any kind of meaningful support. I had to resort to writing a review to hopefully get some response. I highly recommend you look elsewhere.