Please do the basic things right
Given that we are paying close to a thousand dollars for your prep package, it's incredibly disappointing that even the most basic expectations are not being met. 1. Subtitles for Level III Videos Are Inaccurate Approximately 30% of your Level III videos have subtitles that do not match the spoken content. When I submitted a request to have this corrected, your team only reviewed the specific videos I listed, instead of auditing the rest of the series. This piecemeal approach reflects a lack of professionalism. If I paid $20 to watch a movie, I’d expect accurate subtitles—so why is it acceptable to have such errors in a premium exam prep program? 2. Incorrect "Related Material" References The "Related Material" section in question explanations frequently references the wrong modules. For example, Question ID 1741083 refers to expected volatility content in Module 10.6, but your system incorrectly lists Module 10.1. This kind of inconsistency undermines the credibility of your study materials and wastes valuable study time. 3. Misguided Instructional Approach I want to specifically acknowledge (Prof.?) Randy Nordby—his teaching style is exactly what CFA candidates need. He clearly explains what to focus on, what’s unlikely to be tested, and how to optimize our limited time. Unlike many of your other instructors, he doesn’t overwhelm us with unnecessary information or advise us to read the textbook. We’re not looking for academic enrichment—we're looking to pass the exam efficiently. That's why we chose Kaplan: to reduce workload and focus on the essentials. Unfortunately, many of your instructors seem disconnected from that goal.