I have changed the review from 2 star to 4 star
Used them once but without any problem. This time i booked a hotel in Mauritius. Zilwa attitude. Agoda sent confirmation but hotel says no booking in their system. Contacted Agoda. They said partner hotel ( which means another party , not the hotel itself) cannot locate the booking. Which is very strange. They send an automated standard email saying they will resolve from 24 to 48 hours. When you reply the following day they send the same standard email automated response and therefore another 24 to 48 hours. You cannot get a refund at all because the date of stay is within 14 days. But I am not cancelling. They eventually resolved it. It’s the hotel communication system that was at fault. They do not check properly. But one drawback is you wait fo 15 minutes to connect to their customer care then they put you on hold again for another 10 to 15 minutes in the hope that you will go away. Really frustrating. By why???