Very bad customer service I call and…
Very bad customer service I call and chat with two different agents to see if anybody can work with me and they both refuse to collaborated saying that filterbuy doesn't do return or refunds of any kind. Today I received and email from them saying they are shipping an item I did not order, so I call immediately to see if they can refund or return the item since it hasnt left there warehouse the order says creating label with UPS and the lady says they dont do that that I was under there 6 month auto subscription program. I dont remember applying for this but maybe while I check out the last time I clicked something. Anyhow I told them the AC unit that uses that filter I no longer have since I had to get a new unit if they can work with me so I can return this one and buy the correct ones for the unit I now have and they still refund to help me. I was asking for a switch in products the sales representative still refused and said they dont do refund or return when I see other review here and when you log in the account there is a button for refund but they prefer to lose a client instead of working with one.