awful experience with ninja van i am…
awful experience with ninja van i am writing to formally express my disappointment regarding a recent experience with your company delivery and customer service i placed an order on 7/03/25 with the expectation it would arrive on 10/03/25 ( promised delivery date ) the item was severely delayed what added to my frustration was the lack of customer service when i reached out for assistance. i reached out your support team and experienced misinformation. despite my efforts to resolve the situation i still yet to receive a satisfactory solution. on 11/03/25 after calling multiple times reaching out on to track my parcel a girl named shalini promised me it would arrive before 7pm but guess what already 8.30 pm and no update by driver on where is he or my parcel at!!!!!!! i called again and a girl name puteri spoke to me she was kinda good and was trying to help she put me on hold for quite a long while and just told me what shalini previously said item is on the way traffic is heavy and so on!!! after about 15 minutes puteri called again and informed me that the driver is on hes way to the location and asked if i am available at the venue to collect it as it is a working place of mine i told her yes and she said okay sir driver should be there any time , i said okay i will be waiting outside the hotel lobby and reminded her that my hotel is 24 hours and driver can come im waiting!!!!! after that around 1 hour i check my phone and it says that parcel has been rescheduled delivery for tmrw as buyer not at pick up venue !!!! the driver didnt even come to the location the proof of cancel delivery was just a screenshot of the item of mine that i ordered what a shame. completely fedd up i just decided to go pick it up myself at seputih , the venue was just 3km away from my place i really dont know what holded them from sending it! went there and collected it by myself saw all the drivers about 8 of them just sitting down together and smoking what a disapointment the worst of them all ninjavan it is