Customer Service and Consumer Satisfaction have work to do!!!
The bike is great. However, I had a heck of a bad time with the Customer Service area. First off, they lost my bike. Secondly, the color I wanted was out of stock. I had to order a different color that I didn't like. Finally got it, 6 weeks after promised. The frustrating part is I would email Customer Service asking for some type of adjustment to the price for the constant inconveniences. It was NEVER acknowledged! Every email response would come back (like I never asked a question). They all just kept saying "sorry about your inconvenience, please let us know if you would like a different color." I would then ask again and get the same email, mind you WITH grammatical errors. I find this ridiculous. The consumer should not have to be punished because the shipping vendor lost a package. That should be taken up between FreeBeat and the vendor. At this rate, I sure hope I don't have any CS needs in the future. Especially because I have 2 friends that were going to order one.