⭐☆☆☆☆ (1/5)
⭐☆☆☆☆ (1/5) I rarely write negative reviews, but this has been one of the worst online purchasing experiences I’ve had. I placed an order for a bike on March 17, with a stated delivery window of 18–25 days. What followed was over a month of delays, inconsistent information, and zero transparency. At first, I was told production would take 3–5 days. That timeline was missed immediately. Then I was informed the package had shipped, but tracking showed it as “delivered,” which I had to clarify myself. From there, things only got worse. Over the following weeks, I received multiple contradictory updates: - I was told the package was on a plane, then later still in customs - I was told it had already cleared customs, then later that it was still under inspection - I was told there were holidays in Mexico causing delays (which was inaccurate) - I was told a courier would contact me to confirm delivery — this never happened At no point was I provided a reliable last-mile tracking ID, making it impossible to verify the shipment’s status independently. Every update required me to chase customer support. After more than 40 days, the order had clearly exceeded the promised delivery window. Despite this, I was asked to wait even longer, with a new delivery estimate of May 5th — a date that didn’t feel credible given the lack of progress. To their credit, they offered $150 USD as compensation for the delay. However, compensation does not fix the core issue: there is no accountability, no clear logistics visibility, and no reliable communication. This experience is completely different from what you would expect from a legitimate international purchase: - No proactive updates - No consistent tracking - Constantly changing explanations - Missed deadlines without accountability I ultimately had to request a full refund after losing confidence that the product would ever arrive. If you’re considering ordering, be aware that once your payment is made, you may be left in the dark for weeks with no reliable way to track your order or confirm its status. I cannot recommend this seller based on my experience.