I felt like being con during my recent…
I felt like being con during my recent flight booking from Helsinki to Stockholm via Norwegian Airlines. I’m very sure that the 8:15am flight cost S$64.00 with one Checked Baggage shown on my computer. I countered check with my mobile phone. It cost S$84.80 with tax (S$13.60) for the same fight itinerary and also included one checked baggage. I afraid the price might change again. I quickly confirmed my booking also added Automated check-in S$8.80 and Service Package Premium S$15.00, total cost S108.60. However, after making the payment with my ApplePay, the E-ticket appears the Checked Baggage is NOT included. I tried to add additional baggage on Norwegian Airlines website but not allowed and was told to referred back to Cheaptickets. I have contacted Cheaptickets consumer service, with a screenshot of the ticket price via both email and phone calls. The replied was they can’t make any changes and asking me to contact Norwegian Customer Service. I did call Norwegian Customer Service, only got the machine replied and then cutoff my line, as my booking was not directly from Norwegian Airlines. I really disappointed on the Cheaptickets booking system which I ever satisfied during my previous booking in last year. It taught me a lesson that in future I will rather book the tickets directly from the airlines than the travel agents.