I'm asking for Gerry, Eddie, and Luke every single time!
I can’t say enough good about Gerry. After months of fighting a persistent clog in my sister's Ricoh Ri 1000, we sent him the part. He repaired the print head which ultimately restored the machine to perfect working order. Gerry is the kind of mechanic every customer hopes for—knowledgeable and incredibly efficient. Huge appreciation to Eddie for the incredible support. Reinstalling a print head can feel intimidating, but he guided us through every step with calm, detailed instructions. Thanks to him, we were able to get everything back in place correctly and quickly. Excellent customer service and an excellent technician. I can’t imagine navigating the Ricoh Ri 1000 without Luke. He remembers us every time we call, follows up, and always gives clear, helpful answers to any question we throw at him. His dedication to making sure we’re taken care of is exceptional. Luke sets the standard for outstanding customer service.